Posted a month ago
Description
Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart, Join us and become a Heartist®.
Job Description
We are seeking a detail-oriented and efficient Night Auditor to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction.
Your role & responsibilities will include (but not limited to):
- Balance daily transactions and prepare overnight reports with precision and accuracy;
- Verify and reconcile guest accounts, ensuring all charges are correctly posted;
- Provide exceptional customer service during check-in, check-out, and throughout the night shift;
- Assist guests with inquiries and resolve issues promptly and professionally;
- Maintain a safe and secure environment for both guests and employees;
- Follow and complete the Night Audit checklist to ensure all required tasks are accomplished;
- Collaborate with other departments to address any discrepancies or concerns;
- Generate and distribute various financial and operational reports and
- Support the front desk team with administrative tasks as needed.
Qualifications
Our ideal candidate will have the following qualifications and attributes (bit not limited to):
- Experience in a similar role (essential);
- Proficiency in Excel and Opera Cloud;
- Strong analytical skills with attention to detail;
- Ability to uphold security and confidentiality procedures;
- A guest-centric mindset with the ability to adapt in a fast-paced environment and
- Flexibility to work overnight shifts on a rotating schedule and working day shifts on an as required basis.
Additional Information
- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
- Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
