Head of Customer Care, ANZ — Customer Experience Leader

Head of Customer Care, ANZ — Customer Experience Leader

at | Council of the City of Sydney, NSW, AU

Posted 13 days ago

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Description

at is seeking an exceptional Head of Customer Care based in Western Sydney to drive outstanding post-sale experiences. This leadership role involves overseeing a large team dedicated to customer satisfaction and improving operational processes.

The ideal candidate will have a proven background in customer care, experience managing multi-site teams, and strong knowledge of Australian Consumer Law. You'll be pivotal in enhancing team performance and resolving customer complaints effectively.

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