Posted 16 days ago
Description
Duty Manager/Team Leader - Gold Coast Airport
Location: Gold Coast Airport based – Coolangatta area
Role overview: Duty Manager will control the day-to-day operations of all staff and fleet at the Airport, coaching counter staff to ensure the Customer Service and Sales process is followed, managing team members, and coordinating vehicle flow in the car park and wash. This is a busy, hands-on leadership role critical to the operation of the business.
Responsibilities
- Lead and manage the team on shift through sales coaching and mentoring
- Market Avis Budget products and services by identifying customer needs, maximizing sales opportunities, and meeting sales goals set by management
- Ensure vehicles prepared for rental meet company standards for cleanliness, mechanical/body condition, and roadworthiness
- Check returned vehicles for body damage and report as necessary
- Work efficiently in a team environment to maintain a culture of service excellence and achieve organisational goals under limited supervision
- Develop and foster a harmonious team environment through counselling and resolving conflicts and disciplinary issues with guidance from the Branch Manager
- Roster and schedule employees to meet business needs
- Meet Net Promoter Score (NPS) and Client Service Incentive (CSI) targets
- Participate in recruitment and selection of new staff where required
Requirements
- Previous experience in a supervisory or leadership role with coaching and mentoring skills
- Understanding and use of Customer Service and Sales techniques and processes
- Excellent verbal and written communication skills
- Knowledge of Workplace Health and Safety
- Full Driver’s license and flexibility to work a rotating roster
What’s in it for you
- Competitive pay
- Full use of a company vehicle including petrol, maintenance, and insurance
- Uniform and parking provided
- Leadership role
- Employee discounts on car rental and access to partner discounts
- Wellbeing programme including discounted life insurance options, discounted health cover, and superannuation options
- Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
Note: Only applicants who meet the listed requirements will be contacted for the next stage.
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