CX Strategy Leader for Transforming Public Transport

West Midlands Combined Authority is looking for a Head of Customer Experience Strategy to lead the transformation of customer vision in public transport. In this role, you'll define and implement customer strategies that ensure customer needs are prioritized in the Bus Franchising Programme.

We seek a strategic thinker with a proven track record in achieving customer experience improvements and experience in engaging with complex stakeholder environments, to create an innovative and accessible transport network.

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