Posted 2 hours ago
Description
Customer Banking Specialist – Ringwood Branch
Available Monday to Friday, 9:30 am to 4:00 pm (30 hours per week).
Do work that matters
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. Your work will have a real impact across all stages of people's lives, from opening their first account to planning for retirement.
See yourself in our team
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts and process applications for credit products.
- Complete Financial Health Checks to assess customers' financial needs and identify any changes.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Problem‑solve & provide effective solutions while championing our processes, procedures and risk‑averse culture.
We’re interested in hearing from people who have
- Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & the ability to articulate financial terms in an explicit way.
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial and driven retail setting while seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial well‑being and lives of our customers.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
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