Posted 2 days ago
Description
We're looking for a Teller to join our team! As a Teller, you'll be responsible for delivering the highest quality of service to our customers by assessing their needs. You'll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!
Responsibilities
- Offer superior service to our customers through prompt, productive, courteous, and professional interactions
- Refer customers to appropriate person or department as needed
- Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
- Support branch cash responsibilities such as balancing, shipment, and reconciliation
- Resolve customer complaints and concerns. Properly escalates concerns to supervisor
- Process debit card requests, complete stop payments and check holds for new and existing customers
- Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer's overdraft option request and document information on our core system
- Maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank
- Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank's policies and procedures
What You'll Need To Be Successful
- Accuracy and Thoroughness – robust attention to detail
- Communication – excellent verbal, written and interpersonal communication skills
- Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
- Initiative – eagerness to learn and a drive for continuous improvement
- Professionalism – ability to be skilled and em
