Posted 9 hours ago
Description
Customer Service Centre Representative
Thornbury | Hybrid after training
£24,750 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent
We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.
After a 12-week training period, the role will move to a hybrid working model.
Key Responsibilities
- Handle inbound and outbound customer service calls and emails
- Process customer orders accurately and efficiently
- Manage order queries, deliveries, stock issues and pricing enquiries
- Log and manage cases using a CRM system (e.g. Salesforce)
- Meet KPIs including call handling, accuracy and customer satisfaction
- Escalate issues where required and follow through to resolution
About You
- Previous experience in a customer service or call centre role
- Must have the Right to Work in the UK and Able to travel to Thornbury.
- Strong communication and telephone skills
- High attention to detail and good organisational skills
- Confident using IT systems, CRM platforms and Microsoft Office
- SAP or order entry experience is desirable
What’s On Offer
- £24,750 salary
- Monday to Friday working (no weekends)
- Hybrid working after training
- Ongoing training and development
- Supportive team environment
Apply today to start your next customer service job with long-term progression and work-life balance.
Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.
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