Fas Contact Centre Officer (Melbourne)

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/THREEROLESMAY****

What you will do

As a financial assistance scheme (FAS) contact centre officer, you will support victims of crime with care and respect through phone and online enquiries.

Responsibilities

• Provide transparent advice about the financial assistance scheme
• Respond to enquiries in a sensitive and confidential way
• Support victims using a trauma‑informed and culturally safe approach
• Recognise signs of family violence and respond appropriately
• Follow relevant laws, processes and procedures while handling enquiries

About you

• A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable. Experience supporting people affected by trauma will help you succeed in this role.
• Experience speaking with people in a respectful and empathetic way
• Knowledge of family violence, sexual assault and victim support services
• Confidence using Salesforce, Genesys or similar systems
• Strong problem‑solving skills and the ability to manage difficult conversations

Pay and Benefits

Fixed‑term, full‑time role until 30 June **** earning $81,496 - $98,955 per year, plus super.

EEO Statement

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

Applications close Sunday 31 May

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