Posted a month ago
Description
Role Overview
As a Key Account Manager, you will play a key role in growing WorldFirst’s presence across Australia and New Zealand, with a focus on acquiring and managing strategic mid-market and enterprise merchants.
While e-commerce remains a key focus area, this role also supports a broader range of industries, including service-based businesses with international payment and cross-border operational needs. You will work closely with business owners, founders, and senior decision-makers to identify opportunities, grow commercial relationships, and deliver tailored payment and financial solutions.
This role requires a strong commercial mindset, the ability to self-generate opportunities, and the confidence to engage high-value clients across a fast-moving and competitive market.
You will also partner closely with Marketing, Partnerships, Merchant Servicing, Inside Sales, and Onboarding teams to convert new business opportunities and deliver a strong customer experience.
What You’ll Do
- Self-generate new business opportunities through cold outreach, referrals, networking, and industry events.
- Build and manage a portfolio of strategic mid-market and enterprise merchant accounts across Australia and New Zealand.
- Develop strong relationships with business owners, founders, senior stakeholders, and key decision-makers.
- Drive adoption of WorldFirst’s products and solutions across your client portfolio.
- Identify customer needs and provide relevant product education, guidance, and tailored solutions.
- Maintain regular engagement with merchants and clients to strengthen relationships and improve customer satisfaction.
- Work closely with internal teams to resolve client issues and support a smooth onboarding and servicing experience.
- Share market insights, customer feedback, and commercial opportunities with the wider business.
What We’re Looking For
- Bachelor’s degree holder with at least 3-4 years of experience in e-commerce, payments, fintech, cross-border trade, B2B sales, or related commercial environments.
- Proven track record of self-generating leads and managing commercial relationships with business owners, founders, or C-suite stakeholders.
- Experience managing or acquiring mid-market, high-value, or enterprise client accounts would be highly advantageous.
- Strong relationship-building skills with a solutions-oriented approach to customer management.
- Confident communicator across phone, email, and face-to-face meetings.
- Strong attention to detail, with a structured approach to outreach, follow-up, and account management.
- Ability to handle objections, manage commercial conversations, and solve customer problems effectively.
- Strong time management, task management, and problem-solving skills.
- Comfortable working in a fast-paced environment and able to learn new products quickly.
- Experience in payments, fintech, or cross-border commerce would be advantageous.
- Must have the right to work in Australia.
