ServiceNow Technical Expert – Hardware Asset Management (HAM)

About the Role

In the context of a project for the European Commission in Brussels, we are looking to reinforce our team in charge of Service Management tools. As a ServiceNow Support Engineer, you will take full ownership of the Hardware Asset Management (HAM) module within a robust ServiceNow SaaS environment.

This is a dual-focus role requiring a unique blend of technical troubleshooting and a deep understanding of HAM business processes.

Key Responsibilities

• Module Ownership & Maintenance: Provide comprehensive end-to-end support for the ServiceNow HAM module.
• Technical Troubleshooting: Identify, diagnose, and resolve technical bugs and integration errors within the platform.
• Data Integrity & CMDB: Monitor and audit Asset-to-CI (Configuration Item) synchronization to ensure the CMDB remains accurate, reliable, and up-to-date.
• Process Alignment: Act as a bridge between business requirements and technical execution to ensure the tool meets organizational needs.
• Continuous Improvement: Recommend and implement minor enhancements for HAM dashboards, reports, and stockroom triggers.
• Knowledge Management: Create high-quality user documentation, training materials, and knowledge base articles.
• Platform Support: Assist the Center of Excellence (CoE) with troubleshooting across the broader platform, including ITSM (Incident, Change, Problem, etc.).

Technical Qualifications

Required:

• Certifications: ITIL Foundation certified and ServiceNow Certified System Administrator (CSA).
• HAM Expertise: Proven experience supporting or implementing the ServiceNow HAM Professional module.
• ServiceNow Fundamentals: Strong technical grip on UI actions, business rules, and client scripts.
• Tooling: Experience with hardware discovery tools and an understanding of how they populate the ServiceNow environment.
• Lifecycle Knowledge: Deep understanding of the Hardware Asset Lifecycle from procurement to disposal.

Preferred:

• Advanced Certifications: Certified Implementation Specialist - Hardware Asset Management (CIS-HAM).
• Development Skills: Experience with ServiceNow Scripting, Application Development, and Web Services (XML/SOAP/REST).
• Cross-Module Knowledge: Familiarity with CSM, HRSD, or SPM.

Soft Skills & Languages

• Languages: Oral and written fluency in English (EN) and French (FR) is mandatory.
• Problem Solving: Strong analytical capabilities and a detail-oriented, quality-focused approach.
• Autonomy: Self-motivated with the ability to work independently while managing multiple tasks.
• Communication: Ability to translate complex business requirements into clear technical tickets and documentation.

Why Join Us?

We offer more than just a job; we offer a career path in a prestigious and stable environment.

• Competitive Salary Package: An attractive remuneration aligned with your expertise and the Brussels market standards.
• Mobility Budget: Benefit from a flexible mobility package (public transport, bike schemes, or other eco-friendly options) to suit your lifestyle.
• Prestigious Environment: Work at the heart of Europe within an International Institutional Environment (European Commission), contributing to projects with a continental impact.
• Career Growth: Access to continuous learning, ServiceNow certifications, and clear internal evolution opportunities within our Center of Excellence.
• Work-Life Balance: Standard 8-hour shifts (Monday-Friday) with flexible teleworking options to maintain a healthy work-life integration.
• Location: Prime office location in the center of Brussels, easily accessible and surrounded by a vibrant international community.

Ready to take your ServiceNow career to the next level? Apply now and join our Center of Excellence!