Fibre Network Design Team Leader

40 Miller St, North Sydney NSW 2060, Australia

About the role

Fibre Network Design Team Leader is responsible for day‑to‑day team operations and performance while owning the end‑to‑end planning and design of fibre routes that support new services, network upgrades and ongoing capacity management. Reporting to the Head of Fibre Network Design, you will manage a team of fibre network design professionals, providing coaching, technical direction and capability development, and coordinating internal teams, contractors and vendors to ensure buildable, resilient designs are delivered to quality and schedule.

What you'll be responsible for

Leadership & team operations

• Own the management of day‑to‑day team operations for a team of design professionals, including prioritisation, resourcing and issue resolution, to achieve performance targets and maintain outcomes.
• Own the development of team goals, plans and KPIs aligned to business strategy, and manage execution to consistently meet or exceed objectives.
• Coaching and mentoring a team of cross‑functional designers to deliver.
• Deliver coaching and capability development through joint reviews, skills sessions and structured feedback to lift individual performance and build role specific competence.
• Track and report team performance metrics and trends, implementing corrective actions to close performance gaps and improve outcomes.
• Ensure to meet KPI and SLAs for this role.
• Own and oversee the end‑to‑end planning and design of fibre routes and circuits for new services and network changes, leveraging internal and third‑party assets and build constraints to deliver resilient, buildable designs.
• Deliver presales fibre network solutions and cost estimates for connection requests, bids and scope changes, enabling accurate quoting and informed commercial decisions.
• Monitor and manage fibre network capacity and utilisation, including circuit allocation and the creation of upgrade or rearrangement work orders to meet demand while protecting performance and availability.
• Produce and maintain design deliverables and network records—GIS updates, drawings, splice schedules, work orders and as‑builts—to ensure accurate construction, smooth handover and long‑term traceability.
• Apply Safety in Design, engineering standards, and policy/contract requirements across all designs to reduce risk, meet regulatory obligations and maintain network integrity.

Delivery coordination & incident support

• Coordinate and provide technical direction to internal teams, contractors and vendors during build and change delivery, resolving design queries and managing dependencies to achieve milestones on time and to quality standards.
• Provide operational design support for faults, incidents and urgent changes during business hours to restore services and minimise customer impact.

Process, systems & tools

• Identify, prioritise and support the implementation of process, system and technology improvements within planning and design to increase productivity, strengthen data quality and improve customer outcomes.

What you'll bring to the role

• 8–12+ years’ experience in fibre network planning/design and delivery coordination, including people leadership and coaching.
• Fibre Network Design Fundamentals (OSP/ISP, FTTx, aerial and underground design principles and technical knowledge).
• Bachelor's degree in Engineering or Telecommunications.
• Leadership: Expert.
• Safety in Design, Standards & Compliance: Expert.
• GIS & CAD Tools for Network Records: Expert.
• Coverage Planning & Team Enablement: Expert.
• Coaching & Performance Management: Proficient.

What We Offer

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment.
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

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