Job ID #31850: Tour Boat Captain/Guide

Job Information

• Job ID #31850: Tour Boat Captain/Guide
• Union: Non-Union
• Close date: March 25, 2026, 4:00 p.m.
• Duration: May - September 2026 (Seasonal Position)
• Vacancy type: 4-5 vacancies
• Internal applicants: apply with work e‑mail address. External applicants: considered after internal posting.
• Only applicants selected for interviews will be contacted.

Summary of Duties

Reporting to the Superintendent Waterfront Operations, the Tour Boat Captain navigates the Hamiltonian boat safely through designated routes while providing captivating and informative commentary on points of interest to passengers.

General Duties

• Conduct pre‑tour safety briefings and ensure all passengers understand safety protocols.
• Navigate the boat safely through designated routes while providing commentary on points of interest.
• Deliver engaging narratives from a preset script.
• Answer passengers’ questions and provide additional information as requested.
• Maintain a friendly and professional demeanor at all times to ensure a positive guest experience.
• Assist passengers with boarding, disembarking, and any other needs they may require.
• Fill out the daily log to ensure safety, cleanliness and maintenance of the Hamiltonian.
• Handle any emergencies or unexpected situations calmly and effectively.
• Promote the waterfront attractions and services; encourage passengers to provide feedback and reviews.
• Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Perform other duties as assigned which are directly related to the major responsibilities of the job.

Qualifications

• Must have Small Domestic Vessel – Basic Safety (SDV‑BS), Small Vessel Operator Proficiency (SVOP) and Restricted Operator Certificate (ROC‑M) certifications.
• Knowledge and experience with Marine Basic First Aid or willingness to complete.
• Demonstrated knowledge of safety equipment, emergency procedures and regulations.
• Excellent public speaking and storytelling abilities.
• Customer service‑oriented with a passion for delivering exceptional experiences.
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Able to assist with tasks such as boarding and securing the boat.
• Possess and maintain current certification in “Standard” First Aid with CPR Level “C” or obtain within 60 days of employment. (Must be identified on your resume.) Certification must be issued by a training agency recognized by the Workplace Safety Insurance Board (WSIB). Refer to www.wsib.on.ca for approved providers.

Hours

0 – 24 per week

Security Check

Successful applicant(s) will be required to obtain a satisfactory Criminal Records Check (CRC) at their own expense before beginning work.

Equal Opportunity Statement

The City is an equal opportunity employer that is committed to inclusive, barrier‑free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier‑free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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