Posted 6 days ago
Description
Team Leader - XXXX Store
We’re currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXXX Store. Join the cruise revolution and make waves with us!
Key Responsibilities
- Quoting, booking and invoicing cruise bookings and packages
- Ensure that KPIs are met, meeting and exceeding monthly sales targets
- Support and handle walk‑in, email & telephone enquiries efficiently and accurately
- Maximise sales opportunities by upselling & cross‑selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information to deliver and generate sales
Who are you?
- Proven experience working in a customer service environment and working towards sales targets
- Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
- GDS experience
- Exceptional focus on details, adept problem‑solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organising tasks efficiently
What you’ll Enjoy:
- Set Sail on Exclusive Perks – opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal adventures
- Navigate the World – become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’
- Culture – you will be employed by an inclusive company that offers a team culture like no other in the industry
- Diverse Crew – we are an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander people and others from minority groups and people with disability
- Chart Your Course for Growth – access tailored learning & development pathways, including in‑depth training on cruise products to enhance your skills
- Exclusive Staff Discounts – accessible via our employee‑only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Explore Endless Horizons – build a rewarding career across our global network – we prioritise promoting talent from within
- Corporate Health Discounts – access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, and internal gym access
- Mental Health – support and Employee Assistance Program for staff and family
- Social – regular awards nights, social team‑building and industry events, with the opportunity to attend global conferences
- Giving Back – Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability at the Helm – we’re committed to sustainable practices that protect the environment for the future of cruising and tourism
FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander people, people from minority groups and those with disabilities.
Please advise your leader before applying.
Position Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Information Technology
- Industry: Travel Arrangements
