Skip Tracing Investigator

Overview

Join to apply for the Skip Tracing Investigator role at Credit Collection Services Group Pty Ltd.

CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders. We are a team that values commitment, compliance, service and greatness, with a collaborative and flexible culture. We operate a hybrid working model (3 days in the office and 2 days at home).

We are inviting Expressions of Interest (EOI) from qualified and experienced Skip Tracing Investigators to proactively locate and engage customers with overdue accounts using advanced skip tracing techniques, investigative tools and data sources. Your role will support the collections team in maximising recovery rates by identifying accurate contact information, assessing customer circumstances, and facilitating effective communication strategies.

We are located in Sydney, NSW.

Responsibilities

• Conduct skip tracing using various tools and databases
• Verify and update customer information
• Record tracing activities and outcomes
• Follow up on leads to support debt recovery
• Maintain confidentiality and compliance
• Escalate accounts for legal or external action

Requirements

• 1–3 years in collections, skip tracing, or debt recovery
• Experience locating hard-to-find customers or assets
• Skilled with skip tracing tools and CRM/collections software
• Knowledge of privacy and debt collection regulations
• High School Certificate required; relevant certifications preferred
• Proficient in Microsoft Office (Excel & Outlook)
• Comfortable in a fast-paced, target-driven environment

What we offer

• Competitive remuneration and bonus structure
• Hybrid working model with flexible work from home arrangements
• Fortnightly fruit box
• Swag discounts with major leading brands
• Team building events
• Champion of champions program – up to $1700 per year
• Years of service bonuses
• Novated Leasing
• Employee assistance program
• Development opportunities
• Referral bonus of $1500
• Yearly Flu Shots

Equal Opportunity CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. All employment will be based on merit, competence, performance and business needs.

Application notice

Sound good? Click apply now to join our CCSG Fam. Please be aware that we will only be responding to shortlisted candidates.

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