Support Engineer

### About The PositionWe are looking for a high-energy, driven **Support Engineer** to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support mainly for our Australian client but not only.An ideal candidate will be presenting experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude. ### ResponsibilitiesPrimary duties include, but are not limited to -* Receiving tickets, screening them, completing the tickets, or distributing to specialized team members* Working closely with the team leader, other members of the support team, as well as collaborating with DevOps and the Development teams* Troubleshooting incidents and system events; escalating to specialized teams when necessary* Taking an active role in the customer lifecycle and business continuity events* Interfacing with enterprise-level clients on a day-to-day for live troubleshooting and/or other types of technical calls ### Requirements* 1+ year of experience in a **client-facing** Technical Support role is required* 1+ year of experience supporting a SaaS/IaaS/PaaS product* Experience supporting Linux based systems in a commercial environment including reading logs and writing commands* Working knowledge of at least one cloud service provider, preferably Azure* Experienced working with Jira - a plus* Good working knowledge of ITSM processes and tools, including, but not limited to: service desk, logging, and monitoring* Excellent communication skills and the ability to interact effectively with technical and non-technical personnel* Self-motivated, proactive approach, and ability to work well with little direct supervision* Strong problem-solving skills and a knack for troubleshooting* Attention to detail, highly organized, with an absolute focus on quality of result
#J-18808-Ljbffr