Field Service Engineer

Field Service Engineer – GE HealthCare

Join GE HealthCare as a Field Service Engineer and develop strong relationships with internal and external customers. Drive customer satisfaction through service excellence while installing and maintaining electronic medical equipment across imaging modalities.

Essential Responsibilities

• Install equipment with high quality, professionalism and attention to detail in accordance with company standards.
• Perform preventive maintenance and make corrective repair calls in a timely manner, meeting customer contract requirements.
• Ensure timely completion of Field Modification Instructions (FMIs) and notify senior staff when response time objectives cannot be met.
• Own the problem from start to finish, keeping the customer, Service Delivery Manager and Senior Field Engineer informed of progress.
• Keep management and commercial account managers fully aware of developments in the installed base.
• Report regularly to management in accordance with reporting guidelines and procedures.
• Complete additional assignments and projects as directed and follow the alert procedure for system downtime.
• Attend technical and general skills development training courses and keep abreast of product information.
• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
• Accurately complete and lodge all service documentation in a timely manner.
• Maintain all company property (tools, test equipment, motor vehicle) in optimum condition and calibrate test tools according to schedule requirements.
• Optimize parts usage and ordering from both company and customer perspectives.

Quality Specific Goals

• Comply with GEHC Quality Manual, QS, policy and applicable laws and regulations.
• Complete all planned Quality & Compliance training within defined deadlines.
• Identify and report any customer or personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely job dispatch closure and send customer reports as required.
• Finish FMIs within prescribed timeframe and participate in continuous improvement activities.

Qualifications & Requirements

• Mechanical/Electronic/Electrical Engineering, Electronics Technician or equivalent electrical trade.
• Relevant licenses required by Federal or State Legislation (e.g., Radiation, Electrical Licenses) and Work Cards (e.g., White Card).
• Strong focus on medical IT systems; skills in TCP/IP, WIFI and medical networks preferred.

Desired Characteristics

• Technical capability to work on diagnostic imaging equipment such as CT, Nuclear Medicine, X‑ray and MRI.
• Rapid learning of new technologies and commitment to continuous learning and skill expansion.
• Experience interpreting schematic diagrams and following technical reference manuals for repair and maintenance.
• Commitment to strict workplace safety standards and guidelines.
• Solid fault‑finding, problem‑solving and computer networking skills.
• Effective time management, planning and prioritizing skills.
• Strong interpersonal and customer‑relationship management abilities.
• Excellent communication of complex technical issues in an “easy‑to‑understand” manner.
• Team‑work orientation and experience working with internal and external customers to achieve solution‑focused outcomes.
• High work standards, quality orientation and strong work ethic.
• Essential ability to travel for business or training. Ability to work overtime as required.

Health & Safety / Vaccination

GE Healthcare has an EHS Medical Services Program covering vaccination for vaccine‑preventable diseases (VPDs). Where mandated, contractors may be required to provide evidence of immunity before commencing work at certain locations.

Benefits

• Flexible working options including home‑based work and flexible hours.
• Competitive salary.
• Five weeks leave (plus “Take 5” option).
• Generous leave & family policies.
• Extensive professional development.
• Comprehensive Employee Assistance Program offering counselling services.

Additional Information

Relocation assistance: No.

Equality, Diversity & Inclusion

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Women and indigenous candidates are strongly encouraged to apply. A background check, including a police check, is required.

Location

Point Piper, New South Wales, Australia.

#J-18808-Ljbffr