Global Retail Strategy & Excellence Lead

Global Retail Strategy & Excellence Lead page is loaded## Global Retail Strategy & Excellence Leadlocations: Singapore, Singapore: Sydney, NSW, Australiatime type: Full timeposted on: Posted Todayjob requisition id: JR\_046621**About the Role**At Resmed, we’re transforming how people experience sleep and respiratory care — not just in clinics or online, but in every retail environment where people discover our solutions.As the **Global Retail Strategy & Excellence Lead**, you will define, refine, and elevate the retail experience across all Resmed markets. This role sits at the centre of our global Direct-to-Consumer organisation, driving both the strategic direction and hands-on enablement that help markets deliver best-in-class retail experiences.You’ll evolve our global retail framework, strengthen visual merchandising standards, and build retail capabilities across markets — from store design and customer journey to staff training and activation. This is a hands-on, highly collaborative role that bridges strategy, design, and delivery to make the Resmed retail experience a key growth driver globally.**Let’s Talk About Responsibilities****Global Strategy & Frameworks*** Refine and evolve Resmed’s existing global retail framework to ensure it works effectively across markets and store formats.* Partner closely with eCommerce, Revenue, Operations, and Product teams to ensure a seamless omnichannel experience for customers.* Define global retail KPIs and success metrics to measure and report performance.* Continuously capture market feedback and insights to evolve guidelines and frameworks over time.**Retail Experience & Innovation*** Drive the evolution of the in-store experience — from physical environment and merchandising to in-store customer journey design.* Lead global visual merchandising standards and execution principles to ensure consistency and impact across markets.* Develop and implement a scalable staff training framework focused on elevating in-store engagement and selling effectiveness.* Pilot new retail formats, technologies, and experience concepts to inspire market execution and innovation.* Collaborate with internal creative, product, and digital teams to bring the brand story to life in-store.**Partnerships & Delivery Excellence*** Work with regional and local teams to ensure effective rollout of retail initiatives and frameworks.* Manage relationships with external design, production, and retail experience agencies to ensure high-quality delivery, on-brand execution, and budget management.* Build strong cross-functional and cross-market relationships to ensure alignment and shared accountability for retail success.**Let’s Talk About Qualifications & Experience*** Bachelor’s degree in Marketing, Business, or a related field.* 8–10 years’ experience in retail marketing, retail operations, or consumer/shopper marketing.* Proven experience in designing and executing retail experience strategies across multiple markets.* Strong creative sensibility and understanding of retail design, visual merchandising, and consumer experience.* Experience developing staff training programs or capability frameworks for retail or consumer-facing teams.* Excellent stakeholder management and cross-functional collaboration skills.* Comfortable operating in a matrixed global environment and influencing without direct authority.* Experience in consumer technology, healthcare, or premium consumer brands preferred.* A self-starter who combines strategic thinking with hands-on delivery.Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
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