Posted 10 days ago
Description
Assistant Night Manager – IHG Hotels & Resorts
As the world’s largest family of luxury hotels, we proudly represent the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
If you’d like to embrace a wider world of experiences and opportunities, we’d love to welcome you to the world’s most international luxury hotel brand.
Responsibilities
You will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.
Qualifications
- 1+ years experience in hospitality
- Great communication skills between colleagues and with our guests
- Confident in problem handling
- Problem solving, training and organisational skills
- Proficient in the use of Microsoft Office and Opera
- Experience working in a large hotel in a Front Office environment
- Proven ability to lead and develop a team, improve guest satisfaction and maintain standards
- A proactive approach to developing and maintaining strong relationships with internal and external stakeholders
- Strong organisational, written and communication skills, with strong attention to detail
- Ability to work in a fast‑paced environment and prioritise workload
- Flexible to work weekends and evenings across a 7‑day roster
- Must have a valid VIC Drivers Licence
- Must have VIC RSA
- First Aid certified
- Meet the legal requirements to live and work in Australia
What You Can Expect From Us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
We support wellbeing in your health, lifestyle, and workplace through our myWellbeing framework.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Hospitality
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