Position Title: MGR, OPERATIONS 

Pay GRADE 16 

Reports To: General Manager

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsyvlania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.


SUMMARY: The Operations Manager is responsible for the production aspects of a large scale laundry facility. This includes but is not limited to meeting customer requirements, maintaining operational efficiencies, assembling and directing an operations management staff and ensuring integration of the engineering, distribution, service and office departments while maintaining a safe and professional work environment.



  • The daily operations of an industrial laundry facility in the processing and delivery of healthcare linens. 
    • Manages the development and training of the staff in efficiently and safely producing a high quality linen product.
  • Financial management of the costs and expenses in all operational disciplines of the plant.  The ability to comprehend and assist in the management of the operating budget.
    •  Direct responsibility for cost control and knowledge of vendor contracts.
    • Overseas the daily monitoring of payroll and labor costs.
  • Direct liaison with the Chief Engineer/Engineering Manager to assure the safe operation and upkeep of all production equipment.
  • Direct liaison with Office Manager to insure all HR compliance issues such as training, regulatory compliance, staffing, payroll and benefit administrations for the staff is scheduled and completed within policy requirements.
    •  Assures all new hires and current employees receive regulatory training.
  • Assists in production and communication of weekly reporting:
    • Includes but not limited to: Daily/Weekly Operating Report, Key Performance Indicators, Payroll and Human Resource Functions.
  • The ability to read, interpret and comprehend a P&L financial statement.
  • Co-Chairperson and/or Chairs the plant safety committee and oversees the regulatory compliance for all required industry and regulatory agencies. 
    • Knowledge of HLAC, OSHA and JACHAO requirements.
  • Assists the General Manager in the handling of Joint Commission, Linen Committee and operating committees within the facility and client hospitals.
    •  May be required to chair a committee at the client’s request.
  • The ability to attend, participate and document laundry surveys for potential Crothall Healthcare – Laundry Division clients. 
    • This knowledge of production costing and laundry design & development will allow for exposure of and experience gathering to numerous operation methods.
  • Assists the General Manager with annual performance appraisals of staff as well as coaching /counseling/corrective action for associate improvement needs.
  • Assists the General Manager in forecasting for capital requests/expenditures.
    •  Assists in the installation and operation of all new equipment.
    •  Assists the Chief Engineer/Engineering Manager in reviewing new equipment and productivity improvement issues.
  • Development of Action Plans and Personal Development Plans (PDP) for current supervisory team to assist in development of their growth and success.
    •  Develop a succession plan for his/her position to provide for business growth and continuance of company management needs. Assist in successful development of our corporate culture and direct reports so when new and additional job opportunities present themselves, the company has resources for success.
  • Oversees the efficiency management of required utilities, supplies, linen purchases, and warehouse/inventory issues for successful cost control within the facility.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.


 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge of production methods and monitoring
  • Knowledge of, or the ability to learn, the functions of laundry equipment and basic washroom chemistry
  • The ability to communicate effectively in written format and oral presentations
  • The ability to multi-task and establish priorities
  • The ability to maintain and demonstrate organization in a changing environment
  • Exhibit initiative, sense of urgency,  responsibility, flexibility and leadership
  • Possess and demonstrate a knowledge of contract administration and office procedures
  • The ability to use experiences of a working environment to meet established goals and objectives.



BS/BA in Business Management or its equivalent preferred.

  A minimum of 2 to 5 years combined operations and/or management experience required, depending on the tier or grade level of the specific assignment.

  Bilingual oral/written communication skills are a plus for this job description.



Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.


Apply to Crothall today!

Crothall is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 223131

Crothall Healthcare