Administrator - Account Maintenance Financial and Registered Products



Requisition ID: 45032


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

The RSP/TFSA and iTRADE Cash Management Administrator is accountable for the following:

  • Administration of Scotia iTRADE Cash Management functions
  • Processing of standard transactions for Registered Savings Plans (RSP’s) and Tax Free Savings Accounts (TFSA’s) offered at Scotia Capital Inc. (SM and iTRADE) and Scotia Trust
  • Providing day to day support to the business by processing, researching and reconciling customer requests/issues/escalations for all business lines
  • Adherence to set Service Level Agreement (SLA) timeframes
  • Ensuring a high level of service consistent with the Banks service standards


Key Accountabilities

Ensure the efficient and effective handling of standard operational/administrative transactions and processes for the center

  • For the various transaction requests received from all business lines, the Administrator should process on the applicable system the requests within set firm policies and procedures.  These transactions would include, but not be limited to:  Cash and Security transfers between accounts, Cash transfers to and from BNS or External bank accounts,  reviewing and approving requests entered by others, foreign exchange transactions, standard RSP De-registrations and TFSA payments
  • Correcting errors/making adjustments to requests received via AS400, email and other sources, ensuring such corrections are processed within authorized limits or within management approval


Review and Set up pre-authorized contributions (PAC) applications; ensuring timelines of set-ups and correction/amendments which impact clients’ accounts


Reconciliation of Control Accounts


Actively collaborate with internal team members and interdepartmental support departments to ensure that transactions are processed in a timely and efficient manner


Ensure a high level of customer service

  • Respond to inbound inquiries in an informed, efficient manner, within established SLA
  • Efficiently resolve complaints/problems and errors for iTRADE non Registered Accounts
  • Refer complex customer transactions/escalations to senior members of the team or management as required
  • Liaise between various internal departments to ensure that customer issues are resolved in a timely manner


Minimize potential risk and harm for the business

  • Develop familiarity in areas including money laundering, anti-terrorist financing, privacy laws, compliance, legal requirements, KYC, etc.
  • Act quickly to alleviate errors to mitigate firm exposure and risk
  • Adhere to the Guidelines for Business Conduct and Privacy Code, demonstrating a full understanding of the legal implications of dealing with customer requests, while maintaining the confidentiality of customer information
  • Adhere to the policies and practices that regulate the firm/industry by escalating complaints and/or potential risk exposure to management


Functional Competencies / Experience

  • Thorough understanding of industry policies and regulations including anti-money laundering, anti-terrorist financing, legal requirements, privacy laws, KYC requirements, compliance, etc.
  • Knowledge of AS400, SCORE, Broadridge, Webpost, ACWS and other banking screens
  • Strong knowledge of the securities/brokerage industry, including margin policies, registered products, tax issues, industry and firm requirements and special products
  • Strong organizational skills
  • Strong problem solving skills
  • Ability to work in a fast paced environment where volumes are directed by market activity, customer demands and seasonal peaks
  • Demonstrated processing and inputting skills
  • Excellent customer service skills
  • Working knowledge of operational requirements, policies and procedures
  • Ability to exercise discretion with sensitive information
  • Ability to multitask
  • Strong interpersonal and communication skills (written and verbal)
  • Demonstrated PC skills including MS Office, Excel and database management
  • Excellent time management skills

Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Full time
Toronto, ON, CA