Posted a month ago
Description
EOI - Deadly Mob Talent Pool - Customer Services Officer
Join to apply for the EOI - Deadly Mob Talent Pool - Customer Services Officer role at Horizon Power
Expression of Interest (EOI): Join the Deadly Mob at Horizon Power as a Customer Services Officer (CSO).
Location: Regional WA – Carnarvon, Port Hedland, Kununurra, Broome, Karratha, Esperance
Work Type: Full Time | Permanent Opportunities (Current & Future Vacancies)
Be part of powering a brighter future across Western Australia.
Are you an Aboriginal or Torres Strait Islander person passionate about making a difference in your community and shaping the future of energy in Western Australia?
Horizon Power is proud to invite expressions of interest from First Nations people to join our Deadly Mob as a Customer Service Officer. This is more than just a job, it’s a chance to lead meaningful projects, grow your career, and be part of a culturally safe and empowering workplace.
Horizon Power is deeply committed to reconciliation and building strong relationships with Aboriginal and Torres Strait Islander peoples. We actively promote cultural awareness, celebrate NAIDOC Week, and support initiatives that empower First Nations voices.
About The Deadly Mob Program
The Deadly Mob Talent Program is our expression of commitment to creating meaningful careers for Aboriginal and Torres Strait Islander people across Horizon Power.
When You Join, You’ll Gain
- Cultural Safety & Inclusion: We’re committed to creating a workplace where Aboriginal and Torres Strait Islander cultures are respected, celebrated, and embedded in everything we do.
- Career Development: Access tailored mentoring, leadership programs, and professional development pathways designed to help you thrive.
- Community Impact: Work on projects that directly benefit First Nations communities, ensuring energy solutions are sustainable and culturally appropriate.
- Supportive Environment: Be part of the Deadly Mob, a growing network of Aboriginal and Torres Strait Islander employees who support each other and drive change.
What We’re Looking For
As a Customer Service Officer, you’ll act as the first point of contact for enquiries, administering billing and metering processes, and providing assistance during outages and emergencies. In addition, the role supports administrative, financial, and community engagement activities, contributing to the smooth operation of regional services.
- Deliver exceptional customer service to our regional customers via phone, face to face and digital channels, ensuring timely and professional support.
- Manage customers’ needs effectively, including identification and referral for financial hardship, family and domestic violence, concessions, and other living pressures.
- Undertake reception duties, including front counter, facilitate guest sign ins and answer incoming calls to the depot.
- Provide faults dispatch support to the Horizon Power Control Centre during emergencies.
- Support the leadership team with Aboriginal and Torres Strait Islander engagements, including regular visits to communities to update customer details, in line with our Aboriginal Engagement Strategy and Reconciliation Action Plan (RAP).
- Travel within the region on a short-duration basis as required.
What You’ll Bring
- Demonstrated experience in customer services role.
- Excellent communication skills, with the ability to manage conflict.
- Ability to work autonomously and take initiative.
- Strong analytical skills and attention to detail.
- Basic financial management skills.
- Experience working in a utility or government customer services role (would be highly regarded).
Ready to Join the Deadly Mob? If You’re Ready To Take The Next Step In Your Career — We’d Love To Hear From You. Click ‘Apply’ To Register Your Interest In Being Part Of The Deadly Mob Talent Program And Tell Us your top 3 preferred locations.
If this role is not for you, but you are still interested in being part of our Deadly Mob talent pool, still apply and let us know a little more about your experience and what drives you.
Applications close: 31st January 2026. Please note: In some cases, we need to close the advertising earlier than the closing date, so don't miss your chance!
Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people.
For more information about why Horizon Power should be your employer of choice, visit our careers page: about-us/careers/
#J-18808-Ljbffr
