Posted a month ago
Description
Group Product Manager - In-Store Fulfilment - Hawthorn East
Coles Group is reimagining the future of in-store eCommerce fulfilment. We’re looking for a strategic, systems-minded Group Product Manager to lead this transformation and shape how millions of Australians receive their online grocery orders.
About The Team
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. We’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
Location
Melbourne
Work Type
Full-time/permanent
About The Role
In-store fulfilment is a critical engine of our eCommerce strategy. Your mission is to redesign and simplify how we pick, pack, and stage orders in stores, creating a model that is scalable, lower cost, easier for teams to operate, and more customer-centric. You’ll lead the end-to-end design and delivery of a new operating model, partner across the business to align upstream and downstream processes, and define the technology that powers fulfilment in every store format.
What You’ll Be Doing
- Transform in-store fulfilment: redesign and simplify in-store eCommerce fulfilment processes to unlock profitable growth.
- Lead the design and delivery of a new operating model across pick, pack, and stage workflows.
- Drive innovation in labour efficiency, order accuracy, and customer experience through technology and process design.
- Simplify the management of multiple pick waves and order types to reduce complexity and improve responsiveness.
- Define the software and hardware required to support efficient, customer-centric fulfilment from supermarket shelves.
- Develop and own the product strategy and roadmap for both current and future fulfilment systems.
- Use data, insights, and customer feedback to inform product decisions and prioritisation.
- Collaborate with Central Operations to redesign upstream supply chain processes—stock management, location management, replenishment—to align with the new operating model.
- Ensure the fulfilment model integrates seamlessly with upstream and downstream systems across store formats.
- Drive cross-functional initiatives, manage dependencies, and maintain strong stakeholder alignment.
- Mentor and develop Product Managers, fostering strong product craft, accountability, and team culture.
- Use OKRs to define and measure squad objectives.
- Shape and prioritise the product backlog in alignment with broader strategy.
- Be accountable for squad outcomes and end-to-end delivery of initiatives.
- Communicate progress clearly, consistently, and with influence.
What You’ll Bring
- 5+ years’ experience in product, operations, or fulfilment roles within eCommerce, retail, or supply chain environments.
- Proven experience leading cross-functional teams to design and implement scalable fulfilment or operational models.
- Strong background in process design, simplification, and challenging legacy ways of working.
- Demonstrated ability to deliver measurable improvements in efficiency, accuracy, or customer experience.
- Skilled in using data and customer insights to guide product and process decisions.
- Comfortable operating in fast-paced, ambiguous environments with evolving priorities.
- Excellent communication and stakeholder management skills.
Product Management Excellence
- Ability to define and communicate a clear product vision, strategy, and roadmap.
- Experience gathering, managing, and prioritising product requirements across multiple squads.
- Strong collaboration with engineering, experience, and marketing teams to ensure business case and customer outcomes are met.
- Deep commitment to listening to customers and solving meaningful customer problems.
Governance, Compliance & Commercial Accountability
- Protect and enhance Coles’ reputation with customers, stakeholders, regulators, and media.
- Ensure personal and team compliance with internal policies, the Coles Code of Conduct, and all relevant laws and industry standards.
- Embed compliance requirements into planning and day-to-day practices.
- Maintain strong governance across areas of responsibility, including reporting and managing compliance incidents.
- Ensure team members receive appropriate compliance training and development.
- Be accountable for the commercial outcomes delivered by each Product Manager in your team.
Leadership at Coles
You lead by example, upholding Coles’ values, fostering a culture of accountability, and empowering teams to deliver exceptional outcomes. You bring clarity, energy, and purpose to complex challenges, and you’re passionate about improving the experience for customers and store teams alike.
What’s in it for you?
- Flexible working options: hybrid working options to support work-life balance.
- Office perks: gym facility, free parking, and more.
- Discounts: 5% discount year-round on supermarket and liquor purchases; periodic double discounts and special offers.
- Recognition: digital recognition through mythanks with points redeemable in the online shop.
- Learning and development: career development programs and training.
- Paid parental leave for permanent team members.
- Investment in your future: share plan with pre-tax salary sacrifice options.
About The Recruitment Process
We’re committed to diversity and inclusion, and to creating a safe, respectful workplace. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For more information visit the Our Recruitment Process section of our careers site or email
Job ID 174401 | Employment Type Full time
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