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Customer Service Representative (Logistics) - SEEDWAY - Hall, NY

 

Seedway is headquartered in Hall, New York with branches in Pennsylvania, Florida, Vermont, Maine, and New York. Seedway has about 220 employees (including seasonal workers) and approximately 15,000 customers. The cooperative does business in farm, vegetable, and turf seed. Seedway is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada.

 

PURPOSE AND SUMMARY STATEMENT

 

Under the supervision of Office Supervisor, is responsible for providing quality customer service and product deliveries to maintain customer satisfaction.

 

 

ESSENTIAL JOB FUNCTIONS

 

Responds to customer inquiries

 

Assists customers on billing and statement questions

 

Contributes to maintaining the highest level of customer service

 

Verifies inventory and availability for shipment

 

Runs open order reports, and produces appropriate shipping documents

 

Assists with delivery scheduling, communicates dates and times with customers

 

Assembles delivery loads for maximum efficiency and freight savings

 

Assists in the periodic physical inventories of products

 

Communicates sales leads to supervisor

 

Operates office machines such as photocopiers, printers, and personal computers.


 

OTHER JOB FUNCTIONS

 

Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

 

Performs all other duties as assigned.

 

 

REQUIREMENTS

 

Normally requires a high school diploma, or the equivalent thereof, and 1 – 3 years or more of customer service, logistics and clerical related work experience to demonstrate knowledge of professional communication skills, typing proficiency and Microsoft Office programs

 

Ability to work hours beyond those considered normal

 

Must have and maintain a valid driver’s license and satisfactory driving record

 

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development

 

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position. 

 

 

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

 

Company
Growmark
Posted
10/15/2018
Type
Full time
Location
Hall, NY 14463, US