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Inside Sales Representative / Customer Service - Construction - Decatur, GA


Job ID:  140182


Meadow Burke, a CRH company, is a premier manufacturer and distributor for the concrete construction industry. For more than seven decades, we have served architects, engineers, and contractors with a superior line of concrete reinforcing products, concrete forming accessories, road and bridge products, and industry leading products for precast and tilt-up construction.


Primary Job Function


Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner.


Essential Job Duties


  • Answers incoming customer telephone calls in a courteous and professional manner
  • Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Receives, records, and routes customer orders/changes in appropriate manner
  • Answers customer inquiries and provides appropriate technical and/or product-related information
  • Researches and resolves customer complaints and/or billing issues
  • Contacts customers when necessary to follow-up on customer issues or orders
  • Obtains customer feedback information
  • Effectively communicates customer issues and concerns to all applicable internal staff members
  • Documents all contacts, actions, and responses in customer database
  • Organizes and maintains file system; files correspondence and other records
  • Maintains working knowledge of products and/or services
  • Prepares reports and correspondence as needed
  • Performs other duties as assigned by supervisor


Minimum Qualifications


  • Minimum of two years related experience preferably in a construction industry or equivalent
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Proficient on [Microsoft word and excel]
  • Commitment to excellence and high standards
  • Strong organizational skills; able to manage priorities and workflow
  • Ability to work independently and as a member of various teams and committees
  • Ability to understand and follow written and verbal instructions
  • Acute attention to detail
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to perform diversified clerical functions and basic accounting procedures.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Bilingual skills a plus.


Decision Making


  • Referring to state and federal regulations and Company policies, the incumbent is expected to make basic day-to-day decisions and take action as needed. 
  • Works under direct supervision.


Physical Demands




  • A  percentage of work time is spent in a warehouse where temperatures are cool and hot and noise level can be moderate to high. 
  • No hazardous or significantly unpleasant conditions.


Physical Demands


  • Sitting, standing, and walking are required. 
  • Some duties require bending, stooping, crouching, pulling, and/or pushing. 
  • May exert up to 50 lbs. of force occasionally. 


Visual Demands


  • Average visual acuity necessary to prepare or inspect documents or products, or operate business office machinery. 
  • Frequent reading/close-up vision required.


Auditory Demands


  • The typical noise level for this position is moderate, due to office activity, printers, and light traffic. 
  • Able to hear average or normal conversations and receive ordinary information.


Repetitive Motions


  • Movements frequently and regularly required using the wrists, hands, and fingers. 
  • Examples include actions such as typing, picking up small objects, or pinching fingers together. 
  • Continuous operation of computer and telephone.


Work Environment


  • While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. 
  • The employee is frequently exposed to wet and/or humid conditions, outside weather conditions, and extreme heat. 
  • The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. 
  • The noise level in the work environment is usually loud.


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Meadow Burke, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link. 

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