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Surgery Scheduler Coordinator


Work Schedule/Days:  Day / Monday - Friday 
Employment Type:  Full-Time

JOB SUMMARY

Coordinates the administrative duties relevant to surgical operations, including surgery scheduling, keeping patient records, entering post-surgical data, and scheduling surgical equipment. It may also include other administrative duties as needed.

Coordinates complex appointment scheduling of various pediatric specialties, linking consults and ancillary services required for assigned specialty services within the department. 

EDUCATION

  • High school diploma or GED equivalent

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • One to three years of experience in surgery scheduling or complex scheduling in a healthcare setting
  • Experience using computerized surgery scheduling systems

PREFERRED QUALIFICATIONS*

  • Two years of experience in provider scheduling in a multi-specialty setting
  • Experience in Epic Cadence or comparable EMR

KNOWLEDGE SKILLS & ABILITIES*

  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Able to handle stressful work situations and conflicts with professionalism
  • Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team
  • Consistent high-quality performance related to scheduling and call handling (both internal and external customers)
  • Excellent customer service skills
  • Critical thinking skills

JOB RESPONSIBILITIES*

1. Schedules patient appointments when needed, including referral from faxes, phones, or other  instructions related to surgery, ensuring OR block time is efficiently utilized.  Coordinates combined surgical cases with other physician practices across the organization. Schedules surgical cases for specialized diagnosis. Schedules physicians for surgery at outside facilities. Coordinates all aspects of scheduling, including procedure, equipment, and use of other resources. Manages department and provider surgical case calendars.

2. Interviews patients and families to obtain complete and accurate demographic and financial information. Ensures that all necessary questionnaires and forms are completed at the time of scheduling, prior to patient surgical procedure. Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation. Completes case order requests  - adds CPT codes or requests resources or additional equipment (e.g., laser, implants, etc.).

3. Confirms insurance coverage and obtains authorizations for surgical procedures. Acts as lead for surgical cases. Works with teammates who assist with obtaining authorization. Interact with departments across the hospital to ensure insurance authorization is in place. May initiate appeals to insurance payor for denied surgical cases.

4. Participates in agent phone system. Logs on and off appropriately to ensure calls are routed properly. Handles all surgery scheduling calls.  Assists with nurse/doctor calls. Provides messages to mid levels for patient follow up.

5. Maintains knowledge of current equipment and supplies. Coordinates procurement for any specialty items by contacting vendors and other facilities and working through supply chain.

6. May initiate authorizations for radiology tests and coordinates surgeries with radiology. Obtains medical clearance for surgery (e.g., dental, cardiac, ortho, ENT). Obtains surgical consents (DFACS or outside agencies with legal guardianships)

7. Demonstrates cost effectiveness and efficiency with regard to time management and supply use.

8.  Participates in meetings and may serve on committees representing the department, which could include multi-disciplinary quality and service improvement teams.

9. Provides accurate, detailed informaton to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.

10. Applicable only to CT Surgery - Maintains paper charts, transcribes dictation for surgeons, may coordinate surgery for adults and schedule post-op visits for adult patients.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Constantly (activity or condition exists 2/3 or more of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for thirteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Requisition #:  26428     
Location:  Children's at Century Boulevard  -  1975 Century Blvd., NE, Atlanta, GA  30345
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp