Help Desk Technician II

Req ID: 12842 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Help Desk Technician II to join our team in Bluemont, Virginia (US-VA), United States (US).



Job Description


We are seeking a Help Desk Specialist to support our customer in Bluemont, VA. This position is to provide Tier 2 Service Desk Support for the client's employees and customers. The Enterprise Services Desk (Help Desk) is focused on first contact resolution of incidents that are first contact resolvable. Incidents that are not resolvable at first contact are forwarded to the appropriate functional group for resolution. Enterprise Service Desk operates using shifts that can vary and with staff being adjusted to meet requirements in order to provide Tier 1, IT support for our client's employees and customer. 

Job Responsibilities Include:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries and troubleshoot over the phone.
  • Utilize the customer’s knowledge base to find solutions to issues.
  • Utilize the Bomgar remote desktop control utility to assist end users with problems and to show users how to perform certain tasks.
  • Report to work promptly based on the work schedule maintained by the customer.
  • Demonstrated ability to type 25 words per minute or more.
  • Demonstrated ability to interact and work with a diverse customer base.

This position requires US Citizenship and an active TS Clearance.


Required Qualifications

  • Typically requires 3 years relevant experience without a degree or Undergraduate degree and at least 1/2 year relevant experience.
  • 1+ years of experience with proficiency supporting Microsoft Windows 7.
  • 1+ years of experience providing over the phone hardware & software troubleshooting.
  • 1+ years of experience with Remedy Help Desk, or similar help desk system.
  • 3+ years of experience with proficiency supporting Microsoft Office Suite.



Preferred Qualifications

  • Microsoft Certified Professionals (MCP).


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




NTT Data, Inc.
Full time
Bluemont, VA 20135, US