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Bilingual Customer Service Representative - Arlington

Bilingual Customer Service Representative - Arlington - 25742

Field Operations and Panel Recruitment - USA Arlington, Texas 

Do you get your kicks by helping others? If you care deeply, genuinely and passionately about customer support and the role it plays in making a team successful - you’ll love this role!

This job is in South Arlington located right off of I-20 and Matlock!

Who are we?

We are Nielsen! We are known for our work in TV and Radio Ratings. Did you know that 103 million people in the United States watched the SuperBowl? Or that 93% of U.S. adults 18 and older listen to radio every week? Here at Nielsen, we produce that data! For over 70 years, our Radio and Television Ratings have played a significant role in providing key information to media and advertising companies.

Customer Service Rep is responsible for inbound and outbound calls to Nielsen panelists, reviewing performance data, and fostering positive relations.

What does a Customer Service Rep do?

  • Responsible for inbound and outbound calls to Nielsen panelists.

  • Builds solid, productive panelist relationships through positive communication.

  • Collects and analyzes data, providing feedback to panelists.

  • Schedules return calls as needed with panelists.


In addition to a professional attitude, the successful candidate should also possess the following:

  • High School Diploma required

  • Bilingual (Spanish) required

  • Strong customer service and human relations skills

  • Outbound and inbound call experience

  • Problem solving and performance analysis abilities

  • Capable of working evenings and at least one weekend day each week

  • MS Office Suite or Google Suite experience

What are the Benefits?

Comprehensive benefits package effective DAY 1 of employment. We offer unlimited career, top-of-the-line training and other great benefits, including:

  • Extensive paid sales training program - comprehensive training program both shadowing and classroom.

  • Competitive compensation

  • Performance Based Bonus Plan

  • Language pay differential to those who qualify

  • 401(k) Plan with company match

  • Tuition reimbursement

  • Paid time off including: 10 days paid vacation, 3 personal days per year

  • Maternity and family leave

  • Paid holidays


About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Arlington,Texas 

Secondary Locations: , , , 

Travel:  No 

Full time
Arlington, TX 76001, US