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Pharmacy Technician Supervisor - 1st Shift (Louisville)

PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is one of the nation's largest institutional pharmacy companies. PharMerica operates more than 100 institutional pharmacies in 45 states and serves nursing facilities that care for approximately 350,000 patients.



Responsible for supervising the shift to shift operations of the ValueMed Pharmacy.  Monitors productivity and performance standards, plans and directs work flow and project assignments to ensure timely delivery of accurate and cost-effective medications to the residents.


Schedule: M-F, 8am-4:30pm EST with rotating weekend coverage.


Essential Functions:

  • Supervises ValueMed Technicians including workflow, scheduling and guides orientation, training, competency assessment, and evaluation of ValueMed Technicians.
  • Ensures technicians’ adherence to local, state and federal guidelines.
  • Monitors technician productivity and ensures standards/corporate protocols are followed accurately.
  • Ensures completion of necessary information from entry sheet, electronic orders and medication orders for data entry and account setup in dispensing system.  Review and route documents to appropriate department(s).
  • Supervises the verification of payers and demographic information. Enters and/or supervises the entry of accurate and timely data into dispensing system to facilitate the dispensing of prescriptions and obtaining reimbursements/payments.
  • Ability to research payer benefits and provide residents with information regarding covered and cost-effective alternatives as appropriate.
  • Working knowledge of drug reimbursement procedures (i.e. benefit investigations, prior authorizations and letters of medical necessity).
  • Supervises adjudication and follow up on claims in point of sale (POS).  Maintain current knowledge of Medicaid and Medicare D claim regulations and processes.
  • Be willing to obtain out of state technician licensure/registration as deemed necessary.
  • Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and resolving any billing discrepancies.
  • Works with Pharmacy Directors, and Client Billing Services Offices (CBSO) to resolve customer concerns/issues.
  • Works with associates in other functional areas, account management representatives and regional operations to resolve customer service problems.
  • Performs customer satisfaction calls as needed by the business.  Provide excellent customer service to external and internal customers in accordance with Company values.
  • Works with other functional areas to resolve customer problems, document problems in designated database, and notify appropriate parties of what action(s) need to be taken.
  • Works under immediate manager and relies on instructions and pre-established guidelines to perform the functions of the job.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Each essential function is requires, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


Minimum Qualifications:

Education/Learning Experience:

  • Required:  Minimum AA Degree

Work Experience:

  • Required:  Minimum 1-2 years of experience in retail or LTC pharmacy.
  • Required: Minimum 1-2 years of supervisory experience.
  • Required: Minimum 1-2 years of customer service experience.
  • Required:  Minimum 1-2 years of data entry experience.
  • Desired: Experience with admissions and collections.


  • Required:  Ability to communicate effectively.  Skilled in operating a computer.  Skilled in performing detailed work.


  • Required:  State registered/licensed Pharmacy Technician
  • Desired: National PTCB certification.

Behavior Competencies:

  • Required: Detail orientation; Organization and Planning



Accelerate Your Career with PharMerica!

Full time
Louisville, KY 40201, US