Customer Experience Agent - Hotel Irvine

Position Summary:

Our Customer Experience Agent will provide an energetic, outgoing, upbeat and technology savvy experience for all of our guests.  From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acting in a concierge role to accommodate special requests, offer suggestions of the “happenings” in the hotel or surrounding area to ensure they enjoy their stay.

Job Duties:

  • Display at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  • Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  • Handle a multitude of keys.
  • Quote and be familiar with room and rate availability for current and future dates.
  • Accept reservations, changes and cancellations
  • Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
  • Work closely with staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
  • Handle guest problems or complaints.
  • Utilize the computer system in running daily reports and in blocking special requests.
  • Keep all support departments informed of necessary information or requests.
  • Handle safety deposit box requests; including distributing, giving access to and closing procedures.
  • Complete key packets and vouchers, and to modify registration cards.
  • Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
  • Maintain a balanced bank assigned to you from the hotel.
  • Reconcile all transactions at the close of the shift and to cash out. 
  • Provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipates guests needs.

Minimum Qualifications:

  • Reading, writing and oral proficiency in the English language.
  • A desire to consistently deliver exceptional customer service.
  • Excellent communication skills.
  • Computer proficiency.

About Us:
Hotel Irvine (a part of Irvine Company’s Coastal Collection) is an independent lifestyle hotel that’s redefining where business stays.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Irvine Company
Full time
Irvine, CA 92617, US