Corporate Crisis Manager

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.


New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.



Position Summary

The Corporate Crisis Manager reports to the Technology Chief Risk Officer (CRO), and is responsible to ensure readiness in the face of corporate crisis situations and to provide operational support to senior and executive leadership in the the event of a crisis.  This includes planning and implementing respones to a major threat to New York Life by identifying potential risks, advising the business in the mitigation of critical risks, the preparation of crisis planning material, and the delivery of training to appropriate stakeholders.


Major Responsibilities:

Responsibilities include, but are not limited to:

  • Ownership and maintenance of the Crisis Management Plan and related / reference documentation
  • Close collaboration with key business units to ensure crisis readiness
  • Training and education of relevant stakeholders (including Senior and Executive Leadership)
  • Develop and maintain close, trusted partnerships across the business to facilitate preparation and response
  • Document escalation methods between Crisis Management and related processes such as Emergency Management, Disaster Recovery, Corporate Incident Management, Financial Risk Management, Technology Incident management, CyberSecurity Incident Management and other processes
  • Facilitate crisis simulations at various levels within the organization with the purpose of identifying and closing critical weaknesses in crisis readiness
  • Maintain a state of proactive awareness by remaining current on national and international events that could potentially impact New York Life
  • Provide support to the Corporate Resilience and Technology CRO teams as needed



  • Bachelor's degree
  • 5+ years of experience in Crisis Management, Emergency Management, and/or public relations
  • ICM Certification preferred
  • Excellent organizational skills
  • Exceptional attention to detail
  • Very Strong verbal and written communication skills
  • Demonstrated critical thinking and decision-making skills
  • Ability to handle sensitive information with confidentaility and tact





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