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Customer Service Manager

We at Leggett & Platt, Inc. are seeking a qualified candidate for the position of Customer Service Manager to join our team in High Point, NC. In this role, you will be responsible for all incoming orders and ensure all orders are adequately defined and documented. Additionally, you will resolve any differences between the purchase order and the quotation and maintain the integrity of the manufacturing database and customer files.

 

Essential Responsibilities

  • Communicate with customer regarding their orders and coordinate the shipment.
  • Provide leadership, training, and standard processes for Customer Service Representatives.  Solving problems, offering guidance, and providing support.
  • Receive and enter customer orders, credits, and rebates.
  • Work directly with shipping to ensure proper documentation is supplied to customer. (ASNs , shipping acknowledgements, etc.)
  • Process any customer order changes specified by the customer or internal requirements and communicate to all departments accordingly.
  • Process expedited shipping shipment information.
  • Maintain and file customer orders.
  • Respond to customer inquiries regarding order status, scheduling and general information.
  • Resolve customer complaints as necessary.
  • Monitor customer quality ratings, and evaluate customer satisfaction based on KPIs.
  • Verify receipt of products from production areas to meet scheduled requirements.
  • Demonstrate a positive demeanor and attitude.
  • Interact with sales and production team to provide the best possible service.

 

Requirements

  • A 4 year degree in Business, or applicable field is preferred
  • 3-5 years of related experience.  Experience in a manufacturing environment is a plus
  • Ability to use Microsoft Office software package (specifically, Excel, Word, and Outlook)


Reasons you’ll love it here: Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

 

How to learn more about us: For a fun glimpse into our company, visit Life@Leggett and check out how we’re different by watching this quick video.

 

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We’re not just hiring, we’re building a better company. For more information, please visit www.leggett.com.

 

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

 

 

Company
Leggett & Platt Incorporated
Posted
10/14/2018
Type
Full time
Location
High Point, NC 27260, US