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Retail Operations Analyst - Grand Rapids, MI

Retail Operations Analyst - Grand Rapids, MI - 27023

Operations - USA Grand Rapids, Michigan 

Have you ever walked down an aisle in your local Meijer and wondered why your favorite beverage or food product moved? At Nielsen, we work with U.S. retailers to help them understand their consumers, and to optimize their business down every aisle.   On this team, you will help client service teams use Nielsen solutions to help answer questions such as finding the right assortment and guiding pricing strategies. Every day brings a new challenge when working in this fast paced retail environment.


The Retail Operations Analyst (ROA) works directly with the client service team and the client to identify opportunities and action plans to address key business needs.  The Analyst provides consultation and investigation on items across the total store (all categories, including Fresh), making recommendations on solutions that best address the client’s business needs.  Once the scope of the project is known, the ROA supports the work leveraging standard procedures and working in concert with other team players. The ROA supports other operational team members to ensure continued alignment on project scope and expected outcome.  As a Retail Operations Analyst you will:


  • Appropriately set and manage expectations regarding process and database capabilities with all stakeholders.

  • Understand, interpret and provide recommendations for addressing Nielsen products & services to further delight the client.

  • Provide consistent delivery of scorecards as per expected cadence.

  • Deliver quality and clear communication.

  • Provide fact-driven measurement of process improvement.

  • Ensure 100% Say/Do on all deliverables.


General Skills              

  • Adaptability to changing work flows & processes in the ever evolving landscape of delivery systems.                                                                

  • Strong oral and written communication, organization, and critical thinking skills.

  • Able to work collaboratively with internal and external teams.

  • Basic project management skills and ability to manage multiple priorities.

  • Strong sense of urgency and accountability to drive client outcomes.


Background and Technical Skills

  • Bachelor's degree required  

  • 2-4 years’ experience

  • Preferred industries: Consumer Packaged Goods, Retail, Consulting, Information, Sales, Analytics

  • Basic skills: Basic database design knowledge, MS Excel / Google Sheets, Google Docs, Google Drive

  • Preferred skills: Proficient in Nielsen’s Analytical Framework Tool, Answers On-Demand, Salesforce


Position based in Grand Rapids, Michigan


About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Grand Rapids,Michigan 

Secondary Locations: , , , 

Travel:  No 

Full time
Grand Rapids, MI 49501, US