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Sr. Product Manager

Logistics done differently.

At XPO Logistics, we know that our success depends on our ability to provide the highest level of support and solutions to our customers. As the Senior Product Manager, you will be responsible for managing the Product Application Team and Project, working closely with business leaders and users to ensure product application for line of business enhances service and drives efficiencies. You’ve gone far in your career—XPO can take you further.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

  • Manage and execute the business product vision and feature definitions to ensure impact of developed solution is achieved and results obtained; gather feedback from end users on the products and how to improve them, closing any potential operational gaps; establish acceptable timelines for completion
  • Work with business, customers, carriers, and third parties to ensure each request can be supported technically and functionally; work closely with UX designers to make sure features work optimally
  • Conduct daily priority calls with Line of Business management for customers, carriers, and vendors 
  • Schedule and coordinate pre-implementation meetings with technical/business/third party representatives of customer, carriers, and vendors; deliver weekly project charter updates and communications internally, and to lines of business
  • Plan integration projects, priorities, risk mitigation, staffing, costs, and impacts 
  • Coordinate development and testing with the development and QA teams 
  • Provide leadership and mentorship to team members and work with individuals on maximizing their potential within the organization; develop performance metrics, accountability, and career plans

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree in Business Administration or Information Systems
  • 12 years of experience with operating systems; designing and optimizing business processes; 1 year of logistics experience; 5 years gathering business requirements and documenting in an Agile environment
  • Experience with wire-framing tools such as Omnigraffle, Balsamiq, or similar
  • Proficiency in Microsoft Office and Windows applications; ability to create complex formulas in MS Excel, and quickly learn and achieve proficiency in new software applications
  • Ability to work additional hours as needed; travel locally on occasion

It’d be great if you also have:

  • Master’s degree in Business Administration or Information Systems
  • Prior scrum master; programming experience
  • Lean Six Sigma Certification
  • PMP certification
  • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience; compose thorough and detailed technical documentation, procedures, manuals, etc.
  • Confidence to take calculated risks, make strategic, results-oriented decisions, and accept responsibility for the results (positive or negative)
  • Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
  • Strong attention to detail and follow-up skills with ability to identify and resolve problems

Be part of something big. #ZR5

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

XPO Logistics
Full time
Chicago, IL 60601, US