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Retail Store Associate - Spring Street 524

Purpose: 
Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures. 

Key Accountabilities:
•    Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store. 
•    Complies with store policies and procedures to maintain a safe shopping and working environment.
•    Collaborates productively and respectfully with team members to meet or exceed store goals. 
•    Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance. 
•    Makes themselves available to support other team members when needed 
Sales Associate
•    Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
•    Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
•    Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s). 
•    Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards. 
•    Minimize loss by actively maintaining sales floor awareness while serving customers. 
Cashier
•    Completes sales transactions quickly and accurately while adhering to cash protection procedures
•    Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
•    Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
Stockroom
•    Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
•    Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor. 
•    Ensures adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity. 
Knowledge, Capabilities and Experience:
•    Must possess and consistently exhibit the competencies relative to the position. 
•    Knowledge of customer service principles and processes. 
•    Ability to learn and adapt quickly in a fast paced environment.
•    Ability to understand and carry out oral and/or written instructions and request clarification if needed.
•    Demonstrates an inspirational attitude that contributes to a positive team environment.
•    Ability to build and maintain effective working relationships team members. 
•     Well developed ability to speak, read, comprehend, and write English
•    Ability to maintain reliable and consistent attendance and punctuality. 
•    While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

Physical Requirements:

•    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. 
•    The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. 
Qualifications: 
•    Must have or be pursuing a high school diploma or general education degree (GED)
•    Three to six month’s experience working in a sports/fashion customer & commercial focused retail environment. 
•    Basic numeracy, literacy, and verbal communication skills.
•    Must be 16 years of age or older.

 

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Company
adidas
Posted
10/13/2018
Type
Full time
Location
New York, NY 10012, US