Information Technology Support Specialist

Position Summary:

The Information Technology Support Specialist works as part of the overall endpoint deployment team, assisting with the day to day operations of the endpoint installation and management, issue resolution, and solution development. This position has a focus on campus endpoints, classrooms and computer labs including inventory, refresh cycles, issue resolution, configuration and maintenance. 

Position Duties, Responsibilities, and Competencies

Monitors ticket queue and is the first responder on Tier 2 tickets. Works closely with the help desk staff and participates in cross training between Client Services and Help Desk. Aids in dispatching students to work ticket assignments. Goes on campus for break-fix issues that cannot be resolved remotely.

Endpoint Deployment and issue resolution: Make decisions regarding the deployment and configuration of Windows, Mac and other device hardware. Manage the configuration and deployment of client systems (computers, mobile devices, printers, etc.). Work with other system administrators to deploy server based virtual hardware including virtual desktops and kiosks. Resolve issues with end users regarding hardware and software problems. 

Continue to contribute a detailed library of documentation that covers the design, implementation and maintenance of routine procedures. Research new systems and or solutions that will integrate with existing solutions. 

Minimum Qualifications

Education:

An incumbent in this position must meet any of the following criteria:

  • High school diploma, or equivalent, with 3 plus years of relevant experience.
  • Associate's degree in relevant field, with 2 plus years of relevant experience.
  • Bachelor's degree in relevant field, with 1 plus years of relevant experience.
  • Relevant industry standard certifications such as A+, MCSE, MCP may substitute for one year of work experience each, up to two years 

Preferred Experience:

  • Experience in Help Desk/Call center environment
  • Experience with training/instruction
  • Experience creating training curriculum and materials
  • Experience working in higher education
  • Project management coursework or experience.
  • Experience with current MS Office suite
  • Experience with ERP systems a plus

Preferred Personal Attributes:

  • Maintain a positive attitude, good morale, and cooperation promoting teamwork and partnering with other IT team members.
  • Strong communication skills to communicate with different people at different technical levels throughout the university.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Strong oral and written communication skills
  • Experience working in a team-oriented, collaborative environment.
  • Strong work ethic (e.g., dependable, professional) and proven ability to work in an environment involving tasks that require strict confidentiality.

Compensation:

  • Hourly Rate: $18.27 - $21.16
  • Health Care Benefits
  • Paid Leave
  • Excellent working environment
  • Opportunities for professional development and growth

Review of applicants will continue until the positions are filled. Background check is required.

Emporia State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, religion, gender, sex, gender identity, gender expression, marital status, parental status, sexual orientation, genetic information, status as an individual with a disability, status as a protected veteran, or any other factors which cannot be considered by law.


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Company
Emporia State University - Information Technology Department
Posted
09/20/2018
Type
Full time
Location
Emporia, KS 66801, US