Professional Services - ServiceNow Engagement Manager

Req ID: 28855 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Professional Services - ServiceNow Engagement Manager to join our team in Chicago, Illinois (US-IL), United States (US).



Basic qualification


-PM at least 10 years

-ServiceNow Implementation project  minimum 3 years

-Agile and Scrum


The engagement manager also oversees client billing. Task-based Responsibilities:

o Project Reviews

o Meet with customer liaison/project team leaders and executives on the status of the projects

o Meet with Resource Manager on status of projects

o Meet with Senior Manager, where required, on status of projects

o Resource Management

o Participate in interview process for new consultant hiring

o Planning for individual project team

o Keep resource forecast updated weekly

o Manage resource utilization across projects

o Resolve resource allocation conflicts

o Review actual hours billed vs. forecasted hours on a weekly basis

o Update backlog and report to Resource Manager of Professional Services

o Look for opportunities to increase utilization – partner projects, fast track projects

o Partner Relationship/Workload Management

o Work with and project manage partners working in conjunction with the project team

o Escalate issues with partner resources, including timely delivery, scope issues or other conflicts as they arise

o Skill management

o Offer insight into capability gaps/hiring and training needs

o PTO Tracking for utilization reporting

o Other relevant duties as assigned


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




NTT Data, Inc.
Full time
Chicago, IL 60290, US