Application Support Specialist


Req ID: 28876 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Application Support Specialist to join our team in Frankfort, Kentucky (US-KY), United States (US).

 

 

NTT DATA has an immediate need for an exceptional individual to join our organization as an Application Support Specialist.  This opportunity is based in Frankfort, KY.  The ideal candidate will have strong communication and critical thinking skills. Must be able to provide support and guidance on application functionality, business processes and general trouble-shooting and problem solving as well as the ability to communicate to the end user, project team and colleagues.         

 

Position Overview:

The Application Support Specialist will provide support to the end users of a web based application with multiple and varied end-users including but not limited to multiple roles and access within the application. 

 

 Basic Qualifications:

  • 2-3 years of Technical Support experience

 

Primary Responsibilities/Required Skills:

  • Work closely with marquee clients to provide both technical guidance and creative solutions to challenges while helping them integrate our platform into their system.
  • Apply technical expertise to quickly resolve both simple and complex problems.
  • Troubleshoot technical problems with customers by phone, Lync, screen-sharing and via e-mail.
  • Assist the team with crafting responses to questions on our new knowledgebase platform.
  • May create FAQs or other documentation for problem solving or support documents.
  • Collaborate with the team to resolve product issues.
  • Maintain excellent customer communication and follow up throughout the troubleshooting process.
  • Provide detailed documentation of reported product issues and resolutions.
  • Deliver constructive product feedback as it is received from customers
  • Suggest ways in which the Application Development Team can improve the overall customer experience.

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 

Company
NTT Data, Inc.
Posted
09/20/2018
Type
Full time
Location
Frankfort, KY 40601, US