Sales Associate for Fit Step Pro Job


Req #: 82549 
Location Name: Easton, Columbus 
Department: Stores 

 

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

 

 

Sales Associates provide friendly service by actively seeking out customers to assess their needs and provide assistance for the purpose of insoles. Sales Associates will examine the customer's feet using our technology, and determine what kind of shape/ issue the customer has with their feet. After examining their feet, they will match an appropriate insole/ accessory for that customer. Sales Associates will also perform the following functions: customer service, signing up new Rewards members, cashiering, store operations, and merchandising. Sales Associates must demonstrate behaviors that align with company values of Passion, Accountibility, Collaboration, and Humility.

 

Reports To: Deptartment Supervisor

 

Essential Duties and Responsibilities:

  • Customer Service, Sales and Engagement- Engage and greet shoe lovers within store and provides information regarding Fit Step Pro (FSP). Drive sales by performing complimentary foot examination and consultation, suggesting appropriate insoles for the customer to purchase and engaging in one-to-one selling. Maintains client follow-up. Adjusts customer's insoles as needed. Follows the DSW Rewards program and its benefits while ensuring  thorough service. Answers questions about merchandise within the store. Maintains client book.
  • Cashiering and Cash Handling- Rings up customer transactions while following the DSW cash handling policies and register procedures, Counts money, makes change, verifies amount, and issues receipts. Reads and interprets price ticket information, operates a calculator, and entires data via terminal keyboard.
  • Area Operations- Maintains a cleand and organized area.
  • Merchandising- Unloads department merchandise from trucks, places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom related to department merchandise.
  • Personal Development-  Actively participates in daily Huddles and ongiong training. Is open to and responsive to coaching and feedback.
  • Other Duties- Performs other duties as assigned by the management team.

 

REQUIRED SKILLS AND COMPETENCIES:

 

  • Outstanding customer service and selling skills
  • Excellent verbal communication skills
  • Able to learn the anatomy of the foot, different diseases, and the cause
  • Able to learn which insole is the best fit for the customer
  • Able to show initiative, motivation, and is not afraid to get out of their comfort zone
  • Teamwork oriented
  • Ability to meet or exceed sales and new account goals
  • Commit to building customer relationships and loyalty through personal interaction and the maintanance of a customer file
  • Demonstrate knowledge of store products and services and use this knowledge to build sales
  • Available to work nights and weekends

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant requiring a reasonable accommodation during the application process or applicant who requires an accommodation to perform the essential functions of the job should request for accommodations by asking to speak with a Store Manager, District Manager, and Regional Manager, or by contacting Human Resources at HR-DSW@dswinc.com. DSW will work with the individual to attempt to identify a reasonable accommodation that will not impose an undue hardship on DSW.


 

Company
DSW
Posted
09/20/2018
Type
Full time
Location
Columbus, OH 43219, US