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Customer Service Representative I

Job Requisition ID: 21109 

Department: Manuf. & Operations (DEPT_MFGOP) 

 

Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).

 

Position Summary

The Customer Service Representative I will provide specific account support, major account support handling and data analysis. Provide daily updates on site issues for major account customers and regional service managers. Client Coordinators may be assigned other duties, including remote-connection support and level I trouble shooting. Reports to Technical Support Supervisor.

 

Position Responsibilities:

  • Provide reoccurring status reports to major customers
  • Provide problem resolution; create service request with proper coding
  • Responsible for data processing and information dissemination
  • Interface with sales and authorized service organizations with an approach of teamwork
  • Escalate chronic issues to appropriate resources
  • And any other duties deemed necessary by the supervisor

 

Required Behaviors:

  • Teamwork
  • Empathy
  • Patience
  • Curiosity

 

Required Qualifications/skills:

  • Strong verbal communication skills
  • Strong customer service skills
  • Strong keyboarding skills (typing 40 wpm)
  • Ability to use and understand Microsoft Office( excel, adobe, power point)
  • Ability to comprehend, analyze and present data effectively      
  • Ability to work various shifts, including weekends and holidays

 

Desired Qualifications/skills:

  • Experience with Oracle
  • Experience with managing a large customer base
  • Experienced in interacting with upper management
  • Experience with basic troubleshooting

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Texas : Austin

 

Company
Dover Corporation
Posted
09/20/2018
Type
Full time
Location
Austin, TX 73301, US