Customer Service Representative - Ocala, FL

About Us

Sitel is now hiring in their Ocala, FL location. We are looking for tech-savvy problem solvers who love to help others. This position answers inbound calls and provides direct assistance to consumers. Sitel provides training, guidelines and goals to ensure that you are truly successful.

Sitel Ocala is located at 1417 N Magnolia Ave. in Ocala, FL 34475


Summary of Primary Job Responsibilities

• Answer inbound calls within guidelines/goals established by the client and contact center management 

• Consistently achieve call quality score goals to meet client and customer satisfaction goals

• Multi-task in several computer applications while holding a conversation with a customer


High School Diploma/GED Required.

Experience Target

• Customer service experience with a minimum of 6 months

• Call center experience a major plus

• Must have a stable work history


• Dependable, reliable and able to perform duties with minimal supervision 

• Ability to interact positively with customers, peers, and supervisors

• Professional, articulate voice 

• Must be able to use multiple computer applications while communicating with customers 

• Open schedule availability  

• Ability to type a minimum of 25 WPM. You will be given a typing assessment at the interview.

Pay Rate

We offer competitive wages!

Other Perks

Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities

Full time
Ocala, FL 34470, US