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Sr. Analyst, Change Management (Contract)

Service:  Enabling Area  
Job Type:  Temporary Contract 
Primary Location: Toronto, Ontario, Canada 
All Available Locations: Toronto 

External Posting Description

Please note, this is a 1 year contract position

The Change, Learning and Communications (CLC) team is part of the national Information Technology Services (ITS) group.  The CLC team is responsible for the development of strategy and delivery of materials to enable the successful adoption of global technology solutions.  The scope of deployment includes the identification and alignment of stakeholders, communication planning, change plan development and execution, end user and internal team training planning, development and delivery, and risk and impact assessment of adoption.


The Senior Analyst of Change, Learning and Communications is responsible for the development and execution of change management plans such as stakeholder assessments, change readiness, communications and learning, within a project team to support the deployment of national Information Technology products and services. The Senior Analyst  will work on intermediate to complex scale projects, participating in project planning and status meetings, identifying deployment risks and mitigations, and providing updates according to plan. The incumbent will report to the Manager of Change, Learning and Communications.

Responsibilities include:

  • Determine change management deployment requirements (e.g. stakeholders, change readiness, communications, training, etc.) working with project team members
  • Develop and validate the change management deployment approach for technology solutions, including plans for adoption, communication, and training
  • Identify and resolve potential risks and issues to meeting the deployment requirements and timing
  • Build and execute change, communication and learning plans, including stakeholder analysis
  • Deliver learning to internal groups, which could include facilitation, planning and logistics
  • Work with product and client management teams to define deployment continuity plans for global technology solutions
  • Consult with cross functional team members on change management, learning and communications deployment approach
  • Actively participate in continuous improvement by contributing suggested practices, lessons learned, etc.
  • Develop and deliver change management deployment materials to other Deloitte member firms, which could include communications and learning materials

External Posting Qualifications

  • Bachelor's Degree in related discipline or equivalent professional experience
  • 3-5 years of experience in change management, communication, learning, and general business analysis
  • Effective verbal and written communication skills and ability to work with diverse cultures in a virtual environment
  • Prosci or other change management certification preferred
  • Proven ability to create learning materials and deliver training (familiarity with tools such as Articulate, PowerPoint, Captivate, Flash, Learning Guide is an asset)
  • Demonstrated ability to translate technical concepts into various forms of documentation
  • Proven skills in instructional design and technical writing
  • Proven ability to work with all levels of management
  • Demonstrated ability to operate under minimal supervision, with virtual interaction
  • Understands the value of IT solutions (within the context of Deloitte's business environment)
  • Excellent presentation and facilitation skills
  • Spanish language skills will be an asset


NOTE:  Travel is "minimal to no travel" for this position

Deloitte is an inclusive employer dedicated to building a diverse workforce.  We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process.  Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Full time
Toronto, 08 M5C 3G7, CA