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Data Center Operations Associate


Req ID: 30837 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

 

NTT DATA Services currently seeks a Data Center Operations Associate to join our team in Nacogdoches, TX.  We are only considering local candidates at this time.
 

The Data Center Operations Associate position includes production and validation of daily reports, application security administration, charge entry and validation as well as various office tasks in an IT environment.

 

Role Responsibilities

  • Produce reports from various systems and distribute
  • Validate data and notify proper contacts for issues found
  • Monitor incidents and requests work queues in helpdesk ticketing tool
  • Perform data entry for charges
  • Provide application security administration to end users
  • Provide support to IT department - communications, supplies, coverage
  • Perform audits of user security
  • Help coordinate and conduct user testing during system implementation and upgrades
  • Troubleshoot production issues reported by end users and demonstrate ability toward the resolution on restoring functionality
  • Instruct customers in the operation and maintenance of application systems
  • Complete IT section of facility new employee orientation
  • Performs additional responsibilities as assigned
     

Requirements 

  • Experience in a medium to large IT data operations support environment in a hospital setting
  • Combination of education and work experience / High school diploma or equivalent required
  • Knowledgeable in first-call resolution, problem tracking via automated process
  • Familiar with office productivity applications, (Word, Excel, Power Point, Outlook)
  • Prior experience with customer support and/or helpdesk experience in a hospital environment
  • Customer service skills that provide patience, attentiveness, clear communication, ability to use positive language when engaging the customer

 

Preferences

  • Associates degree, technical college or some college course work preferred
  • Experience with interfaces
  • Some knowledge of Windows, Active Directory, Group Policy and/or related technologies
  • Experience with end-user support process for support questions (some desktop and laptop knowledge)

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

Company
NTT Data, Inc.
Posted
09/19/2018
Type
Full time
Location
Nacogdoches, TX 75961, US