Promotion Operations Specialist

At C3i Solutions, we are committed to providing an incredible experience — that starts with you. When you join our team, you become part of a network across the world delivering solutions for the most trusted healthcare brands, every day.  As our company grows, we’re looking for you to grow with us. We want people who bring their own personality, strengths and talents to create something exceptional. People who will gain more experience than they could have ever imagined when they walked through the door. People who are ready to experience the world like never before. If you’re ready to experience opportunity, join us.

The Director has the ability to oversee concurrent projects, while managing and supporting project execution, ensuring that customer needs are met in a compliant manner.    He/she serves as the primary and centralized contact and liaison between C3i Solutions and the Client’s cross-functional teams and external vendors/partners.  This position provides advanced project management, guidance, and direction for project management methodologies, and brings thought leadership to the area of process and project management.



Principal Responsibilities (Essential Functions):

  • Manage operational processes for all delivered promotional assets.
  • Facilitate status meetings for clients and stakeholders.
  • Interview client and other stakeholders to determine all project requirements.
  • Develop requests for proposals and present to client as required.
  • Manage project scope and change requests, assess impact to project budget and timeline.
  • Identify and coordinate joint milestones and deliverables due from the internal and external partners and ensure these are received in a timely manner per the project plan.
  • Maintain client communications and serve as the primary contact for designated Client and other business partners in communications relating to the project.
  • Provide business consultation to cross functional team members and external vendors on all project related issues and decisions.
  • Design, develop and execute initiatives for innovative customer solutions.
  • Leverage experience and knowledge gained from previous projects and product launches to provide business consultation to various internal and external partners.
  • Manage ongoing work against project plans, calculate and report on rate; estimate to actual and other key project metrics including but not limited to project status, data feeds, production and application development.
  • Serve as subject matter expert for departmental project related initiatives.
  • Possesses and is able to teach many of the skills that are required for the successful planning, execution, delivery and support of projects and their products or services.
  • Design, develop, and generate custom reports for internal and external distribution.  Ensure that data is accurate and that format is compatible with client needs
  • Complete required systems training and certifications.
  • Attend conferences and other business-related functions in order to promote the image and objectives of the organization.
  • Coordinate and facilitate weekly client status meetings, prepare agenda and complete minutes.
  • Manage and participate in 3rd party vendor meetings, as required.
  • Develop and maintain project Standard Operating Procedures, Process Flows and Business Rules.
  • Manage all client and vendor email and phone communications in a timely and proactive manner.
  • Mentor less-senior personnel in aspects of the profession such as leadership, methodology, tools, people skills and navigating politics.
  • Other duties may be assigned.



Supervisory Responsibilities                     

This position has no direct reports.


Job Requirements


·        Based upon Client specific business requirements, minimum of a Bachelor’s degree (B.A.) from four year college or university or equivalent combination of education and experience; minimum of three to seven years of related experience (client relationship management and/or training). Must possess experiene with ZINC software.




  • Language Skills
    • Ability to read and comprehend simple instructions, short correspondence, memos, to write simple correspondence and to effectively present information in one-on-one and small group situations to customers, clients, and associates.
  • Analytical Skills
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate, ratio, and percent and to draw and interpret graphs.
  • Reasoning Ability
    • Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills
    • To perform this job successfully, an individual is required to have proficient level knowledge of Microsoft Office Products
  • Other Skills and Abilities
    • Strong Presentation skills with the ability to facilitate successful knowledge transfer (verbal and written) to individuals and/or groups.  Demonstrated interpersonal and influencing skills in order to interact with all levels of the organization.

C3iSolutions is an Equal Opportunity Employer

C3i Solutions
Full time
Upper Gwynedd, PA, US