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IT Support / Tech Analyst I

Work Location : Kansas City, MO (NADC)   

Functional Area : Information Systems 

Number of Openings : 1 

Current Openings : 1.00 

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Blount International, Inc. has an exceptional opportunity.

 

We are committed to excellence in our people, products, performance, and profits. We believe our team members are the foundation of our Company's success, and we are committed to continuous improvement and learning, exceptional quality, connecting with our customer, and good relationships with our team members.

 

PRIMARY WORK LOCATION:  North American Distribution Center, 10331 NW Transcon Drive, Kansas City, Missouri  64153

 

BUSINESS CONTRIBUTION: The role of the Technical Analyst I is to ensure proper computer operation by maintaining personal computers, peripherals and network devices. This person acts as first level user support, solves basic to advanced technical problems, maintains IS security administration, analyzes and resolves end user hardware and software problems in a timely and accurate fashion, and provides end user training where required.

 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Provide end user support in manufacturing and distribution environment
  • Install, configure, test, maintain, and troubleshoot hardware, software, and networked devices
  • Build rapport and elicit problem details from Help Desk customers, providing education and resolution to end users in response to support calls
  • Assist users with software updates, proper backup and recovery procedures
  • Maintain inventory of hardware equipment and software licenses 

 

EDUCATION:

  • High school diploma or nationally recognized regionally accredited equivalent required
  • Technology courses or related experience preferred
  • A+ Certification strongly preferred
  • Network+ Certification strongly preferred


QUALIFICATIONS & SKILLS REQUIRED:

  • Excellent ability for troubleshooting and resolving a wide range of hardware and software problems. Demonstrated proficiency in network devices, PC operating systems, application software and associated hardware. Strong knowledge of Windows operating systems, Microsoft Office applications, Windows 10, networks, and networked printers.
  • Ability to interact and work with a large variety of end-users.
  • Must be a team player with very good oral/written communication skills.
  • Must have strong organization and problem solving skills, along with ability to work effectively with internal and external clients.
  • Comprehensive understanding of various software product licensing requirements.
  • Must be able to prioritize work to meet deadlines
  • Demonstrated commitment to continuous learning, customer focus, quality commitment and good relationship skills
  • Demonstration of a high degree of flexibility
  • Must be able to occasionally lift and carry up to 50 pounds
  • Must be able to climb stairs occasionally and perform diagnostic repair 20-40 feet above floor
  • Must be able to work effectively and communicate with others in a team environment
  • English fluency for safety, training and documentation purposes
  • Stable work history with good employment references
  • Excellent attendance record

 

HOURS:

  • Day Shift:  Monday - Friday 7:30 a.m. to 4:00 p.m.
  • Occasional support may be required for second shift, 9:30 a.m. to 6:00 p.m.
  • Additional overtime may be necessary to support business needs, reasonable notice will be provided

 

ABOUT BLOUNT INTERNATIONAL, INC:

 

Blount is a global manufacturer and marketer of replacement parts, equipment, and accessories for consumers and professionals operating primarily in two market segments: Forestry, Lawn, and Garden (“FLAG”); and Farm, Ranch, and Agriculture (“FRAG”). Blount also sells products in the construction markets and is the market leader in saw chain and guide bars for chain saws. We also supply original equipment manufacturers (OEM) with cutting attachments.

 

Blount offers products under the brand names of OREGON®, Carlton®, Woods®, KOX, SpeeCo®, ICS®, and Pentruder.  For more information, visit www.blount.com.

 

Blount will only employ those who are legally authorized to work. Any offer of employment is contingent on the successful completion of a background investigation and drug screen.