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Product Services Coordinator Job

Req #: 83362 
Location Name: Home Office, Columbus 
Department: Marketing 


At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!


Job title:  Product Services Coordinator

General Summary: The Product Services Coordinator plans and supports projects on the Product Services team to maximize efficiency, reduce costs, and ensure all production deadlines are met and work is delivered on time. This position reports to the Product Information Supervisor to determine prioritization and resource allocation.

Reports to: Supervisor, Product Services


Essential Duties and Responsibilities:

  • Works closely with the vendor information coordinator to process VPI (vendor provided information)
  • Manages the daily product pull list while coordinating pick-up times with our fulfillment center partners.  Determines when to add additional items from the inactive report using input from daily huddle docs and the information supervisor.
  • Monitors emails in the Product Services Coordination and VPI inbox for urgent requests from other departments, assists as needed.
  • Responsible for general administrative duties, including but not limited to updating and tracking various production documents and reports.
  • Communicates with cross functional teams to communicate issues, recommends resolution to ensure projects adhere to the designated timelines.
  • Provides status updates to the e-comm and communications about existing production workload.  Utilizes information from e-comm team to inform Product Services of all active and forecasted work.
  • Schedules photographers for internal photo requests.
  • Kicks off daily photography/retouching projects in Digital Asset Management tool.  Also clears all old completed jobs.
  • Provides general support to production team; contributes to team meetings; shares feedback and new ideas; executes special projects as assigned.
  • Orders and maintains supplies for Product Services


Required Skills and Competencies:

  • Ability to work in a fast paced, ever changing environment
  • Detail oriented and capable of juggling multiple projects simultaneously
  • Ability to work independently and effectively manage complete priorities
  • Self-motivated and can adjust goals according to workload
  • Strong problem solver
  • Excellent communication/interpersonal skills both verbal and written
  • Demonstrates strong time management skills
  • Ability to identify best practices/efficiencies/automations




  • E-commerce experience preferred
  • Advanced knowledge and experience with Microsoft Excel



  • High School Diploma
  • Bachelor's degree or equivalent business experience preferred

DSW believes that all persons are entitled to equal employment opportunities. We do not discriminate against any protected class including race, color, religion, religious creed, gender, sex, national origin, age, physical disability, mental disability, medical condition (defined as genetic information or impairments related to cancer), ancestry, marital status, family care leave, military and veteran status, citizenship status, sexual orientation, gender identity, gender expression, genetic information, or based on any protected category under federal, state, or local laws. DSW also makes reasonable accommodations for qualified applicants and associates with disabilities unless doing so creates an undue hardship, in accordance with all legal requirements. Any applicant requiring a reasonable accommodation during the application process or applicant who requires an accommodation to perform the essential functions of the job should request for accommodations by asking to speak with a Store Manager, District Manager, and Regional Manager, or by contacting Human Resources at DSW will work with the individual to attempt to identify a reasonable accommodation that will not impose an undue hardship on DSW.


Full time
Columbus, OH 43219, US