Customer Delivery Executive

Req ID: 30792 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Customer Delivery Executive to join our team in Austin, Texas (US-TX), United States (US).



NTT DATA is looking for a leader with a proven track record of meeting high customer expectations as well as achieving business goals. A self-motivated individual with high energy, attention to details and excellent communication skills.  Should have a demonstrated ability in getting results through matrix based organizations at large and complex services organizations.


The Customer Delivery Executive is accountable for:

  • Management of Service Delivery Quality to the designated customer.
  • Ensures Delivery of service to customer as per the contract and additional commitments.
  • Continuous Margin Improvement year over year.
  • Holds internal practice/delivery teams accountable for their commitments. 
  • Ensures effective Continuous Improvement and Innovation programs are in place for key customers to enhance customer experience.
  • Sustains effective communications with all stakeholders and cross-functional teams.
  • Assists the sales organization with large opportunities in transition to Delivery.
  • Conducts Governance forums for effective execution of organizational objectives and strategies.
  • 12+ years of total experience in Information Technology Services related to IT Infrastructure Management, Applications services, IT support, and Service Management is required.
  • 10+ years of experience in managing services delivery to large enterprise customers is required.
  • 8+ years of managing teams in a Global delivery model is required.
  • 7+ years of direct customer stakeholder management experience is required. Stakeholders include Executives of large Enterprise IT.
  • Experience in solutions delivery across a range of solutions in Infrastructure Services, BPO, and Applications is required.
  • Viewed as an expert in delivery management best practices.
  • Expert in analytical, problem solving, negotiation and organizational skills.
  • A 4-year degree of equivalent is required. A major in Engineering or Computer Science is preferred.

Required experience:

5+ years of Business Consulting/ IT Delivery experience 


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




NTT Data, Inc.
Full time
Austin, TX 73301, US