Helpdesk Specialist Tier I Job

Helpdesk Specialist Tier I (Job Number:440100)


Job Description
- The EPA Service Desk Tier I Agent will take phone calls regarding general questions, remote, password, mobile, outlook and security.
- The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues.
- The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed.
- If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group.
- While assisting with password issues, it is important to verify personnel information and employment.
- Coaching and development is provided for customer service skills and consistency in handling user issues.



- Associates Degree or equivalent in related discipline & 0 years related experience or high school diploma and one year related experience.

Clearance Requirement:

- Must be able to obtain & maintain a Public Trust Clearance.


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting: Oct 10, 2018, 8:52:23 AM
Primary Location: United States-TN-COOKEVILLE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time
Full time
Cookeville, TN 38501, US