AUDIO VISUAL TECHNICAL SUPPORT SPECIALIST - WASHINGTON, DC

 

Position Title: AV Tier 2 Technical Support Specialist, Washington, DC

Reports To: Technical Services Manager 

 

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the “job search” in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on “referral tracking.” For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

 

 

 

Job Summary

The Audio Visual Tier 2 Technical Support Specialist position requires an individual that is capable of the following:

  • Repairs
  • Troubleshooting quickly under pressure
  • Installs
  • Creating and Maintaining documents and tracking logs
  • Testing
  • Conducting preventative maintenance
  • Configurations
  • Upgrades
  • Evaluations
  • Enhancing the overall activities for conference rooms and shared spaces technology equipment and systems.

 

Position requires partnering with internal stakeholders such as facilities management to assemble materials, time estimates and deadlines for projects. Must be able to determine equipment quantities, and labor to complete installation according to expectations and monitor break/fix completion and accuracy.

 

This position will work closely with internal Service Desk teams to support Tier 1, Real Time Collaboration, Conference Centers and Events Teams.

 

Candidate will serve with leadership and provide constant passion and drive within the team.

 

Candidate will assist Engineers in coordination of technical support for events and departmental operations. Provide technical support to client before, during and after events. Serve as technical consultant to client and staff with regard to technical needs

 

 

Qualifications:

  • Bachelor’s Degree or equivalent Technical/Audio Visual Degree is preferred
  • Excellent communication and customer service skills
  • 3 Years AV Industry Experience
    • 1+ years in supporting technician role
  • CTS or DM Certified Preferred
  • Experience loading code for
    • Crestron processors
    • Crestron DM
    • Digital Signal Processors
    • IP Phones
  • Windows, Office, Lync/Skype for Business
  • Network (TCP/IP) Experience
  • Advanced Troubleshooting skills
    • AV software applications
    • PC software functions
    • Networking interfaces
  • Valid State Drivers License

 

 

Apply to Eurest today!

Eurest is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 215957

Eurest 

JASON BUSH 

SALARIED EXEMPT