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Packaging Operations Coach 2nd Shift

Requisition ID: MAN005207

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe. 

As the primary US packaging site for Merck's Global Pharmaceutical Operations organization, the Wilson team is seeking a highly motivated individual to serve as an Operations Manager.  The Operations Manager will provide leadership and oversight to Packaging Operations for their assigned shift. This position will be responsible for all aspects of team management and performance for their assigned lines while actively supporting a positive and inclusive team culture.  This position will report to the Associate Director of Operations and will have frequent interaction with employees from other departments as well as external suppliers, customers, auditors, and global support functions.


•First level manager, managing team of operators on the packaging shop floor

•Drives performance, results, and stability within assigned lines in support of the overall department 

•Provides technical support for shop floor, ensuring efficient, safe, and compliant operations

•In-depth knowledge of production equipment and packaging processes

•Makes sound compliance and business decisions guided by policies, procedures, and business plans 

•Provides leadership and technical guidance to team members and colleagues 

•Recognizes opportunities for continuous improvement, anticipates customer needs, identifies and implements solutions 


•Responsible for all aspects of performance on assigned lines

•Applies management skills to align staff activities with department objectives

•Ensures team compliance to corporate, site, and departmental procedures designed to ensure cGMP and EHS compliance

•Owns follow up and investigations to address line down times and Quality events

•Authors, reviews, and approves SOPs supporting Operations 

•Possesses strong problem solving skills and business systems knowledge; collaborates with peers to resolve problems and uses lean manufacturing principles to implement sustainable solutions

•Directly supports regulatory inspections and audits including responses to observations

•Forecasts resource needs effectively; Supports business needs and overcomes supply challenges within allocated budget


•Leads assigned team by providing direction, principle-based guidance, and effective oversight

•Capable of balancing shifting priorities without introducing unnecessary disruption to the organization

•Possesses strong leadership and influencing skills (ability to coach/develop work teams, motivate team members, resolve conflict) 

•Outstanding communication skills (written and verbal)

•Take on project management opportunities by leading and participating in process improvement, learning events, or key business sponsored initiatives

• Creates a culture of inclusiveness and consistency, ensuring consistent application of site policies and performance expectations

•Accountable for the performance and results for assigned lines 

•Makes decisions, guided by policies and procedures, that impact the unit’s ability to meet performance objectives;  consults with next-level manager on an as-needed basis for more complex decisions and/or issues

Note: This is an off-shift position and may require weekend work as needed to support business needs.


Education Minimum Requirement: 

• B.S. Degree in engineering or other relevant scientific discipline   OR

  2 Year Associates Degree with relevant experience in pharmaceutical supervision

Required Experience and Skills**: 

• Minimum of 5 years experience in operations, production, or manufacturing (preferably cGMP, regulated, or military environment)

• 2 years coaching / supervisory experience

•Highly motivated and excellent interpersonal, problem solving, and technical skills

• Willingness and availability to work off-shifts and/or weekends       

Preferred Experience and Skills:

• Working knowledge of cGMP and of regulatory requirements as they apply to the pharmaceutical industry

• Previous experience in packaging or pharmaceutical packaging

• Experience using inventory management and maintenance planning software (MRP/ERP) such as SAP

• Experience with formal problem solving techniques such as root cause analysis and/or Lean Six Sigma

• Technical writing experience (i.e. deviations, standard operating procedures, batch records, protocols, etc.)

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


            EEOC Poster

            EEOC GINA Supplement 

Job: Manuf./Operations Generic
Other Locations:
Employee Status: Regular
Travel: No
Number of Openings: 2
Shift (if applicable): 2nd
Hazardous Materials: No
Company Trade Name: Merck
Full time
Wilson, NC 27893, US