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Telecom Technician

Req ID: 24288 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Telecom Technician to join our team in Hickory, North Carolina (US-NC), United States (US).



Role Responsibilities:


  • Installs, maintains, and repairs voice communications systems hardware and software components to ensure maximum operating efficiency.
  • Monitors company telecommunications, responds to system malfunctions and performs corrective actions.
  • Assists in the installation of new hardware/software voice and video systems.
  • Tests, troubleshoots and resolves telecommunication problems.
  • Maintains current documentation of systems configuration, applications, and technical reference material.
  • Provides technical assistance to users regarding equipment and system functions.
  • Performs normal moves, adds, and changes to telecom hardware and software in a timely manner.


  • 4 – 6 years of combined relevant education & technical experience
  • 4 yrs experience with Nortel CS1000 and Mitel phone systems
  • Expert understanding of the fundamentals of telecommunication; installations, upgrades, techniques, tools, materials and equipment.
  • Advanced skills in telecommunications procedures, techniques, tools, materials, and equipment.
  • Reads and understands equipment diagnostic reports.
  • Advanced understanding of the telecommunications role of the business and how the telecommunications processes affect the business users.
  • Solid customer interaction skills


  • Prior experience in healthcare IT operations and support
  • Prior experience with Remedy Incident Management
  • Understands how to adapt telecommunications techniques, tools, and equipment to meet specific user needs.
  • Associates degree in related field
  • Certification such as A+, Network+, and/or CCNA


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




NTT Data, Inc.
Full time
Hickory, NC 28601, US